Shipping Lead — Fast-Paced Ops & Team Leader

Prisma; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

Prisma in Phoenix, AZ is seeking an Entry Level Shipping Lead to coordinate day-to-day shipping and distribution activities, ensuring orders are packed, labeled, staged, and shipped on time.

You will provide hands-on leadership to the shipping team, prioritize work based on production and customer deadlines, and serve as a communication link between Shipping, Production, Planning, and Customer Service in a fast-paced environment.

Qualifications

• 2+ years of experience in shipping, warehouse, distribution, manufacturing, or a similar production environment.
• Previous lead or supervisory experience preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritize multiple jobs and changing deadlines.
• Strong communication and problem-solving skills.
• Ability to work independently while also directing and supporting a team.
• Basic computer skills and ability to learn shipping and production software.
• Experience with Pace, shipping software, ERP/OMS systems, or similar production systems is a plus.
• Forklift certification or prior forklift experience preferred.
• Ability to regularly lift and move packages and materials as required by the position.

Responsibilities

• Coordinate daily shipping activities and ensure orders are processed according to customer requirements and deadlines.
• Prioritize and stage shipments based on firm dates, carrier pickup times, customer requirements, and production completion.
• Monitor outgoing shipments and communicate delays or issues to management and appropriate departments.
• Provide daily direction to Shipping team members and help assign work based on priorities and workload.
• Train new employees on shipping procedures, equipment, safety requirements, and company expectations.
• Assist management in identifying staffing needs, workflow issues, and opportunities for improvement.
• Serve as the first point of contact for questions or problems within the Shipping department.
• Monitor the production floor and shipping queues to ensure completed work does not sit unnecessarily.
• Communicate potential missed deadlines, incomplete jobs, shortages, or other issues before they impact the customer.
• Help coordinate priorities when multiple time-sensitive shipments are competing for resources.
• Participate in daily production or operations meetings as needed.
• Inspect completed orders for obvious damage, quantity discrepancies, packaging issues, or incorrect labeling before shipment.
• Ensure customer-specific packing and shipping requirements are followed.
• Investigate shipping errors and help implement corrective actions to prevent repeat issues.
• Develop and implement new ways to streamline packaging on distribution jobs.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Problem-solving

Team leadership

Ability to lift/move

Independence

Tools

Pace

ERP/OMS systems

Shipping software

Job description

Prisma in Phoenix, AZ is seeking an Entry Level Shipping Lead to coordinate day-to-day shipping and distribution activities, ensuring orders are packed, labeled, staged, and shipped on time.

You will provide hands-on leadership to the shipping team, prioritize work based on production and customer deadlines, and serve as a communication link between Shipping, Production, Planning, and Customer Service in a fast-paced environment.