Shipping Associate

A.O. Smith; Appleton (WI); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

A.O. Smith is seeking a Shipping Associate to prepare and execute daily shipping activities including picking, packing, labeling, staging and coordinating outbound shipments for on-time delivery.

The role emphasizes accuracy, safety and teamwork in a fast-paced warehouse environment with attention to required shipping documentation and quality checks.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work effectively in a team environment.
• Customer service oriented and reliable under pressure.
• Flexibility to work overtime, weekends, or holidays.
• Detail oriented with strong time management.

Responsibilities

• Prioritize and organize daily workload.
• Prepare order detail sheets for packing.
• Pick required materials and request materials as needed.
• Pack orders according to order detail sheets.
• Coordinate with pack line lead or coordinator for quality checks.
• Label cartons and pallets to meet shipping requirements.
• Finalize pallet/carton wrapping and stage shipments.
• Coordinate daily pickups with material handlers and carriers.
• Provide order details and Bills of Lading to the coordinator upon shipment pickup.
• Maintain communication with shipping and warehouse teams.
• Verify outgoing shipments include required documentation (BOL, commercial invoice, pack slip, placards, PRO numbers).
• Identify when assistance is needed to avoid shipping delays.
• Follow safety procedures and maintain a clean work area.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Team player

Flexibility

Customer service oriented

Education

High School Diploma or GED

Tools

SAP

WMS

Job description

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A.O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The Shipping Associate is responsible for preparing and executing daily shipping activities, including picking, packing, labeling, staging, and coordinating outbound shipments to ensure accuracy, compliance, and on‑time delivery.

Responsibilities

• Prioritize and organize daily workload
• Prepare order detail sheets for packing
• Pick required materials and request materials as needed
• Pack orders according to order detail sheets
• Coordinate with pack line lead or coordinator when quality checks are required
• Label cartons and pallets to meet shipping requirements
• Finalize pallet/carton wrapping and stage shipments in assigned outbound locations
• Coordinate daily pickups with material handlers and carriers
• Provide order details and Bills of Lading (BOLs) to the coordinator upon shipment pickup
• Maintain continuous communication with the shipping and warehouse team
• Verify all outgoing shipments include required documentation (BOL, commercial invoice, pack slip, placards, PRO numbers)
• Identify when assistance is needed to avoid shipping delays
• Utilize required safety equipment and follow safety procedures
• Comply with all safety, quality, and procedural requirements
• Maintain a clean and organized work area
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• Minimum of six (6) months of related work experience or training
• SAP knowledge preferred but not required
• Warehouse Management System (WMS) preferred
• Excellent interpersonal and communication skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including overtime, weekends, or holidays
• Customer service oriented
• Strong time management and multitasking skills
• Dependable and detail oriented
• Ability to manage priorities and multiple responsibilities
• Ability to work independently with minimal supervision
• Ability to work in a fast‑paced environment
• Limited exposure to dust and loud noises

Physical Requirements

• Prolonged periods of sitting/standing and frequent bending and reaching.
• Must frequently lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds with assistance.
• Must be able to lift and/or move up to 20 pounds overhead and maneuver various parts weighting up to 50 lbs.
• Must be able to stand, walk, bend, and reach for extended periods.
• Must perform repetitive motions associated with production work.
• Must lift and/or move materials as required for the position.

Education

High School Diploma or GED

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company‑sponsored life insurance, retirement security savings plan, short‑ and long‑term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.