Ship From Club Ambassador Part Time

BJ's Wholesale Club, Inc.; Richmond (VA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Paid Time Off

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Richmond, VA is seeking team members to pick and ship orders to members' homes and businesses. You will use a handheld device to locate items, build boxes, and prepare shipments while maintaining safety and efficiency on the club floor.

Candidates should have 18+ years old status with prior order-pulling and retail experience; handheld device familiarity is a plus. Expect a fast-paced environment with opportunities for growth and employee benefits.

Qualifications

• Must be 18 years of age.
• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous digital handheld device experience preferred.

Responsibilities

• Process member purchases using handheld device to pull merchandise.
• Build boxes and shrink wrap packages, move merchandise to staging area.
• Transport palletized merchandise using pallet jack or equipment.
• Ensure all orders are picked in a timely manner and communicate issues.
• Maintain a clean and organized SFC area and adhere to safety procedures.

Skills

18 years or older

Order pulling experience

Retail experience

Digital handheld device experience

Job description

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
• Eligibility requirements vary by position.

Job Summary

Responsible for performing all activities associated with picking and shipping of orders to members homes and businesses. These include but are not limited to:

• Using a digital handheld device to locate and pick merchandise orders from the selling floor, safe navigation of a large picking cart around the club including during club hours, assembly of cardboard boxes, packing of orders in a safe and damage-free manner, moving of pallets of supplies using a pallet jack or other material handling equipment, assisting with the loading of UPS/FedEx trucks, shrink wrapping pallets. This role requires frequent lifting of merchandise.
• Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address all concerns and to escape any concerns, as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude.
• Members: Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand opening look daily Maintains a clean and organized, inside and out of the SFC Area Know your Business: Understand how to access and read production and/or financial performance reporting for your department See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

• Processes member purchases in a fast, courteous, and friendly manner by utilizing a handheld digital device to pull merchandise from the selling floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Builds boxes, shrink wraps packages, moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Ensures that all orders are picked in a timely manner.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Wraps and secures the merchandise to the pallet prior to transport.
• Clearly labels pallets with required information.
• Prints shipping labels and other related documents.
• Securely packages the order in accordance with standard operating procedures.
• Oversees the package carrier pick up.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk) Maintains all club policies and procedures.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.

Qualifications

• Must be 18 years of age.
• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous digital handheld device experience preferred.

Job Conditions

Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping. Continuously requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Usually in a comfortable environment surrounded by moving machinery and/or loud equipment that may require. There may be exposure to temperature extremes at time to pull refrigerated orders. There may be occasional exposure to Company-approved cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $16.00 - $19.20

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.

Who We Are

BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states – and growing. BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.