shift supervisor - Store# 61257, STEVENSON & DIRKSEN

Starbucks; Springfield (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Tuition assistance

Paid vacation & holidays

Backup care / DACA reimbursement

Job summary

Starbucks is seeking a shift supervisor in Springfield, IL to lead a team, ensure high-quality beverages and food, and create a welcoming space for customers.

You will manage tasks, coach partners, and maintain store standards while adapting to busy times. The role emphasizes customer service, teamwork, and safety, with location-based compensation and benefits.

Qualifications

• Regular attendance and punctuality
• Flexible hours including early mornings, evenings, weekends, nights and holidays
• Provide quality beverages and food per policies
• 6 months experience interacting with customers
• 6 months experience delegating tasks to others

Responsibilities

• Direct the work of others
• Coach food and beverage preparation to standard recipes
• Lead with craft and heart to make the store welcoming
• Ensure store safety and security
• Provide excellent customer service and wait times

Skills

Leadership

Customer service

Communication

Teamwork

Cash handling

Adaptability

Job description

Crafting the world’s finest coffee, one meaningful moment at a time

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits.

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• As a Starbucks partner , you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance , and other voluntary insurance benefits .
• Partners have access to short - term and long - term disability, paid parental leave, f amily e xpansion r eimbursement, paid vacation that accrue s starting at .01961 hours based on a 40 hour week up to 40 hours annually ( 64 hours in California) after an introductory period , sick time ( accrued at 1 hour for every 25 or 30 hours worked , depending on work location ), and additional pay if working on one of eight observed holidays .
• Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match , a discounted company stock program (S.I.P.), Starbucks equity program ( Bean Stock ) , incentivized emergency savings, and financial well-being tools .
• Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan , student loan management resources , and access to other educational opportunities .
• You will also have access to backup care and DACA reimbursement.

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com .

At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.