shift supervisor - Store# 10570, YALE & 61ST

Starbucks Corp.; Tulsa (OK); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Tuition coverage

Health insurance

401(k) plan

Job summary

A leading coffee retailer in Tulsa is looking for a Shift Supervisor to manage daily operations and lead the team. The role involves ensuring quality customer service, guiding staff, and maintaining productivity in a fast-paced environment. Ideal candidates should possess strong leadership and communication skills with prior experience in customer service. This position offers competitive compensation and a range of benefits that promote professional growth.

Qualifications

• 1 year of customer service experience in a retail or restaurant environment.
• Experience delegating tasks and coordinating the responsibilities of two or more employees.
• Ability to maintain regular attendance and punctuality.

Responsibilities

• Lead each shift and oversee store operations.
• Act as a role model and provide guidance to team members.
• Create a great customer service experience.

Skills

Teamwork

Customer service

Communication

Leadership

Job description

Join us and inspire with every cup!

At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!

Overview

As a Starbucks shift supervisor, you’ll be a role model of the store operations standards that define our Starbucks Experience. You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.

Responsibilities

• Lead each shift and oversee store operations to deliver quality customer service and products.
• Act as a role model and provide guidance to team members.
• Create a great customer service experience and maintain focus on quality.
• Maintain composure in a fast-paced environment and communicate effectively.
• Delegate tasks and coordinate responsibilities among team members.

You’d make a great shift supervisor if you:

• Take initiative and act as a role model to others.
• Enjoy working as a team and motivating others.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Are confident in leading, deploying, and guiding others.
• Are open to learning new things (especially the latest beverage recipe!).
• Are experienced with responsibilities like cash-handling and store safety.
• Can keep cool and calm in a fast-paced, energetic work environment.
• Have excellent communications skills.

Benefits

From free coffee to competitive pay, Starbucks offers a comprehensive compensation and benefits package to eligible part-time and full-time partners. Benefits include 100% tuition coverage through Starbucks College Achievement Plan, health coverage with a variety of plans, and stock & savings programs like Bean Stock. Starbucks also offers flexible scheduling and opportunities for paid time off. For details, visit starbucksbenefits.com.

Benefit Information (https://www.starbucksbenefits.com)

Experience and Qualifications

Summary of Experience

• Customer service experience in a retail or restaurant environment – 1 year

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, life insurance, and other voluntary insurance benefits. Partners have access to short- and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at 0.01961 hours based on a 40-hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P., Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with applicable state and local laws regarding employee leave benefits. This list is subject to change depending on collective bargaining where applicable.

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.