shift supervisor - Store# 07775, MARSH & SILVERSIDE

Starbucks; Wilmington (DE); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health insurance

Paid vacation

401(k) retirement plan with employer match

Tuition coverage for a bachelor's degree

Job summary

A leading coffeehouse chain located in Wilmington, Delaware, is seeking a Shift Supervisor to lead their team and enhance customer experiences. In this role, you will ensure coffee quality and store standards while supervising staff and managing customer interactions. The ideal candidate will have strong interpersonal and communication skills, experience in a customer-facing role, and the ability to direct team operations. Competitive pay, benefits, and growth opportunities available.

Qualifications

• Six months of experience in a position requiring customer interaction.
• Six months experience delegating tasks to others.
• Ability to learn quickly.

Responsibilities

• Lead and supervise team members in a coffeehouse.
• Ensure quality service and adherence to safety policies.
• Prepare and coach beverage and food items to standards.

Skills

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to work as part of a team

Knowledge of retail environment

Job description

Crafting the world’s finest coffee, one meaningful moment at a time

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits.

Base pay range

$19.00/hr - $21.00/hr

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short- and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at 0.1961 hours based on a 40‑hour week up to 40 hours annually (64 hours in California), sick time, and additional pay for working on observed holidays. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program, an equity program, incentivized emergency savings, financial well-being tools, and 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan. Additional resources include backup care and DACA reimbursement, and compliance with applicable state and local laws regarding employee leave benefits.

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.

At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.