shift supervisor - Store# 02309, 661 STATE STREET

Starbucks; Madison (WI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid parental leave

Educational opportunities

Paid vacation and sick time

Holiday pay

Job summary

A leading coffeehouse chain in Madison, Wisconsin is seeking a Shift Supervisor to lead a team and create a welcoming environment. Responsibilities include ensuring the quality of beverages and food products, coaching staff, and maintaining store policies. Ideal candidates have strong interpersonal skills, experience in customer service, and the ability to direct the work of others. This role offers extensive benefits, including medical, dental, and 401(k) plans.

Qualifications

• Six months of experience in a customer interaction position.
• Experience delegating tasks to other employees.
• Ability to maintain regular attendance and punctuality.
• Prepare beverages/food to standard recipes or customize as needed.

Responsibilities

• Lead with craft and heart to create a welcoming space.
• Ensure quality beverages and food products.
• Coach and direct work to deliver consistent customer experiences.

Skills

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to build relationships

Customer service orientation

Ability to learn quickly

Job description

Overview

Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community. We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Ensure quality beverages and food products, contribute to store safety and security, and uphold store policies and standards.
• Coach and direct the work of others to deliver consistent customer experiences during shifts.

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
• Six (6) months of experience in a position requiring regular interaction with customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees

Knowledge, Skills and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits and Equity

As a Starbucks partner, you and your family will have access to medical, dental, vision, life insurance, and other voluntary benefits. Partners have access to disability, paid parental leave, family expansion reimbursement, paid vacation, sick time, and holiday pay. Starbucks offers a 401(k) plan with employer match, equity programs, educational opportunities, backup care, and other resources. Additional details are provided through the Starbucks benefits program.

Starbucks will comply with applicable laws regarding leave benefits and other policies. This information is subject to change depending on collective bargaining where applicable. For more information, please visit the benefits site.

At Starbucks, new partners are typically hired at the entry point of the pay range, with compensation decisions based on location and candidate factors.

Equal Opportunity and Accommodation

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Starbucks is committed to offering reasonable accommodations for applicants with disabilities. If you need assistance, contact [e-mail] or 1(888) 611-2258.