Shift Supervisor - Starbucks Denver PO

Simon Property Group; Denver (CO); On-site; USD 18,000 - 28,000; Part time

Job summary

Starbucks Denver Premium Outlets is seeking a personable retail/food service teammate to deliver legendary customer service, maintain product quality, and support the shift team during busy periods while upholding store standards.

You will help train partners, manage opening and closing tasks, follow cash handling and safety procedures, and foster a welcoming Third Place experience for customers.

Qualifications

• 1 year of customer service in a retail or restaurant setting.
• Regular attendance and punctuality.
• Flexible hours including mornings, evenings, weekends, holidays.
• Experience interacting with customers (6 months).
• Dress code compliance (tattoos, piercings).
• Experience delegating tasks to others (6 months).

Responsibilities

• Provide legendary customer service to customers.
• Maintain calm and operate during high-volume periods.
• Assist with training new partners and coach team.
• Execute store operations and opening/closing duties.
• Follow cash handling and safety/security policies.
• Follow up with baristas to ensure service quality.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Job description

Job Location:

Starbucks Denver Premium Outlets

The successful candidate's responsibilities will include, but not be limited to:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and and collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Maintains regular and punctual attendance

MINIMUM QUALIFICATIONS:

• Customer service experience in a retail or restaurant environment - 1 year
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

The salary range for this position is $13.35 - $20.04. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience, and qualifications.

The deadline to apply for this position is April 18, 2026.