Shift Supervisor - Starbucks

Applegreen (US) Welcome Centers; Union (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Meal discount

Pet insurance

Job summary

A major travel plaza operator in Union, New Jersey is seeking a Shift Supervisor to lead team activities and deliver exceptional customer service. This role involves handling cash, ensuring food safety, and training new employees. Candidates should have cash handling and customer service experience, and a friendly demeanor. Benefits include flexible schedules, medical insurance, and employee referral bonuses. Join a dynamic team focused on refreshing travelers on their journey.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly manner.

Responsibilities

• Lead activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete procedures/checklists in accordance with company policies.
• Operate POS system and accurately process payments.
• Ensure proper food handling procedures are followed.
• Complete kitchen-related tasks including cooking and cleaning.
• Assist in training new team members.
• Cross‑sell and upsell products.
• Maintain knowledge of plaza products and services.
• Assist in training new team members.
• Adhere to brand standards and safety requirements.
• Inform plaza leadership of any issues.

Skills

Cash handling

Customer service

Leadership

Friendly interaction

Job description

Shift Supervisor

What We Do: At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick‑Fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolving customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point‑of‑sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen‑related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.