Shift Supervisor, Rising Up Men's Shelter

CAMBA; New York (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer 9

Paid time off

Paid holidays

Job summary

CAMBA is seeking a Shift Supervisor for the Brooklyn shelter operations. You will maintain client relationships, ensure confidentiality, and uphold safety and program standards. Responsibilities include data entry, staff coordination, and compliance with NYS and NYC agencies.

The role requires a HS Diploma or GED with experience or higher education; bilingual abilities are preferred. Full-time position with comprehensive benefits in Brooklyn, NY.

Qualifications

• Must have HS Diploma or GED with 3 years of applicable experience; or AA with 2 years; or BA/equivalent experience.
• Bi-lingual preferred; ability to communicate with diverse clients.
• Strong written and verbal communication skills are expected.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City and CAMBA policies to protect health information privacy.
• Input client data using DHS CARES database as needed.
• Communicate effectively with clients, direct staff, peers, supervisors, and funders.
• Ensure regulatory compliance per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health and related bodies.
• Oversee safety and staffing levels to ensure smooth operations.
• Manage daily facility functions including programming, rounds, and client care services.
• Prepare performance appraisals and review timesheets.
• Respond professionally to complaints and emergencies and document outcomes.
• Lead program meetings and engage clients on shift to address issues.

Skills

Bilingual communication

Written communication

Education

HS Diploma or GED with 3 years experience

AA degree with 2 years experience

BA degree or equivalent experience

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s Rising Up Men’s Shelter is a 141 bed men’s employment shelter located in the Williamsburg section of Brooklyn. This shelter will provide an array of services with a strong focus on connections for residents to achieve stable employment to lead to permanent housing.

Position: Shift Supervisor

Reports To: Assistant Program Manager

Location: Brooklyn, NY

What The Shift Supervisor Does

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document clients’ self-administration of medications, as appropriate.
• Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
• Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution-based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff.
• Review and sign time sheets.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May coordinate and facilitate groups and trainings
• May develop content for client programming to maximize contract goals and performance targets.
• May conduct initial intake or initial and/or periodic assessments of clients
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required

• HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

Preferred Qualifications

• Ability to write (and to critique): client assessments, service plans, progress notes, and recommendations; curricula and lesson plans; weekly/monthly/quarterly/semester/annual reports, staff performance appraisals; and general correspondence. Ability to effectively present information and respond to questions from supervisors, clients, employees, peers, funders, other organizations, and the general public.
• Ability to converse with clients in a language other than English (Haitian/Creole, French, Spanish, Russian, etc.

Pre And/or Post Employment Requirements

• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification
• Must obtain and maintain CPI (Crisis Prevention) certified
• Bi-lingual preferred.

Compensation

$28.51/ hourly

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: -

Full-time (35 hours per week)

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.