Shift Supervisor Retail 262 - Full Time

The-Spinx-Company; Williamston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Spinx Company, Inc. is hiring a Shift Supervisor to support the management team in running day-to-day store operations on assigned shifts, delivering superior customer service and coaching staff. You will oversee cash handling, inventory, store appearance, and adherence to policies, while ensuring safety and regulatory compliance.

Experience in retail and the ability to lead by example are essential. This full-time role requires flexible hours, including nights and weekends, and offers

Qualifications

• Requires a two-year college or university degree or equivalent retail experience.
• Must be able to work 48 hours per week, including nights, weekends, and holidays.
• Valid in-state Driver’s License and ServSafe Certification.

Responsibilities

• Directs and coordinates staff in providing customer service activities as required by The Spinx Company, Reviews and acts upon customer requests, complaints and inquiries to ensure quality customer service.
• Responsible for maximizing sales and profits within the store. Controls store expenses, monitors and corrects shrinkage problems as outlined in the Inventory Management Plan (IMP) and operates within established budgets.
• Coaches Associates within the store to ensure compliance with Merchandising, Pricing, Food Service, Store Appearance and Administrative requirements established by The Spinx Company, Inc.
• Assists with the planning and preparing of work schedules in accordance with Labor Scheduler, and assigns employees to specific duties.
• Ensures that C- Store and Food Operation is in compliance with all appropriate, local state and federal regulations including, but not limited to hours of work, wages, age restrictions, fair employment laws, OSHA, DHEC, etc.
• Conducts customer service, alcohol, safety and environmental training programs.
• Assists with coordinating training for employees. Evaluates performance, implements disciplinary procedures as required and properly documents actions.
• Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, etc.
• Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.
• Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)

Education

Two-year college or university degree or equivalent experience

Job description

JOB SUMMARY

The Shift Supervisor is responsible for supporting the Management Team in the management of the entire operation. He or she has responsibility for day-to-day store operations on their assigned shifts. This includes but is not limited to; ensuring delivery of superior customer service, coaching/supervising employees, cash/cash equivalent, inventory and shortage controls, maintaining a safe environment for employees, customers and vendors, maintaining store and lot appearance, food operations, and adheres to and enforces all company programs, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Directs and coordinates staff in providing customer service activities as required by The Spinx Company, Inc. Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service.


• Responsible for maximizing sales and profits within the store. Controls store expenses, monitors and corrects shrinkage problems as outlined in the Inventory Management Plan (IMP) and operates within established budgets.


• Coaches Associates within the store to ensure compliance with Merchandising, Pricing, Food Service, Store Appearance and Administrative requirements established by The Spinx Company, Inc.


• Assists with the planning and preparing of work schedules in accordance with Labor Scheduler, and assigns employees to specific duties.


• Ensures that C- Store and Food Operation is in compliance with all appropriate, local state and federal regulations including, but not limited to hours of work, wages, age restrictions, fair employment laws, OSHA, DHEC, etc.


• Conducts customer service, alcohol, safety and environmental training programs.


• Assists with coordinating training for employees. Evaluates performance, implements disciplinary procedures as required and properly documents actions.


• Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, etc.


• Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.


• Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)

Living our Core Values is an essential part of each and every job

• Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.


• Teamwork– We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.


• Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.


• Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.


• Passionate– We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!


• Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.

SUPERVISORY RESPONSIBILITIES: Responsible for direction Store Associates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting as needed with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems and documenting accordingly.

QUALIFICATION REQUIREMENTS: Required to work 48 hours per week. The Shift Supervisor must be available to work a variety of shifts including but not limited to nights, weekends, and holidays. The Shift Supervisor will participate in Company sponsored training classes related to his/her job periodically. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Two-year college or university degree or a minimum of one year related retail sales experience and/or training; or equivalent combination of education and experience is preferred.

LANGUAGE SKILLS: Effectively present information to Customers, Associates and Management. Ability to read, analyze and interpret financial reports and legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies or members of the business community. Must be able to speak, read and write in the English language. MATHEMATICAL SKILLS: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid in-state Driver’s License and achieve and maintain the ServSafe Certification

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear. The employee is frequently to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions, fumes or airborne particles, and extreme cold. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to toxic or caustic chemicals, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate to high.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.