Shift Supervisor - Popeyes by Applegreen @ Great Lakes Travel Plaza $16

Applegreen (US) Welcome Centers; Broadview Heights (OH); On-site; USD 22,041; Full time

Job summary

A hospitality service provider in Broadview Heights, Ohio, is looking for a Shift Supervisor to lead team members, ensure food safety, and provide excellent customer service at the Popeyes located in Great Lakes Travel Plaza. The ideal candidate will have cash handling experience and the ability to work flexible hours. Join a dedicated team and make a positive impact in the fast-paced food service environment.

Qualifications

• Experience in cash handling and customer service required.
• Preferred experience in a shift supervisor or leadership role.
• Ability to interact positively with the public and coworkers.

Responsibilities

• Lead team members during shifts.
• Engage positively with customers and resolve complaints.
• Complete daily procedures and checklists.

Skills

Cash handling

Customer service

Leadership

Positive interactions

Job description

Shift Supervisor - Popeyes by Applegreen @ Great Lakes Travel Plaza $16

Join to apply for the Shift Supervisor - Popeyes by Applegreen @ Great Lakes Travel Plaza $16 role at Applegreen (US) Welcome Centers

What You’ll Do

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Food and Beverage Services