Shift Supervisor (Phlebotomist)

B Positive Plasma - MacDade/Holmes; Ridley Township (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Wages

Flexible scheduling

Positive Work Environment

Paid training opportunities

Comprehensive Medical and Dental Benef

Paid Time Off

401(K)

Job summary

B Positive Plasma - MacDade/Holmes is seeking a Shift Supervisor to oversee donor center operations under the Center Manager and Assistant Center Manager. The role includes supervising staff coverage, donor flow, and cross-training across Reception, Vitals, Lab, and Phlebotomy, with responsibilities for safety, quality, and customer service.

The ideal candidate will have strong leadership, excellent communication, and the ability to solve problems quickly.

Qualifications

• High school degree or GED required.
• Strong supervisory and leadership abilities.
• Excellent verbal and written communication skills.
• Ability to anticipate and solve problems.
• Excellent organizational skills and attention to detail.
• Ability to meet deadlines.
• Proficient with data entry and inventory software and systems.
• Ability to read and follow SOPs and maintain accurate records.
• Good verbal communication and customer service skills.

Responsibilities

• Comply with regulations related to quality, safety, and daily activities.
• Interact with donors to meet customer service expectations.
• Manage Center flow and staff coverage across areas.
• Cross-train in Reception, Vitals, Lab, and Phlebotomy.
• Identify operational opportunities for continuous improvement.
• Ensure daily equipment maintenance and calibration are performed.
• Assist with donor room turnover as needed.
• Resolve donor management system issues during donation.
• Monitor donation times to align with company expectations.
• Operate and troubleshoot donor floor equipment within training scope.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Supervisory leadership

Problem solving

Organization

Deadline management

Data entry

SOP adherence

Customer service

Teamwork

Education

High school diploma or GED

Tools

Inventory software

Job description

Description

The Shift Supervisor will perform under the supervision of the Center Manager, and at times will take instruction and tasks from the Assistant Center Manager(s). The shift supervisor will manage the flow of the Center, including but not limited to managing employee breaks, and ensuring proper staff coverage in each area to help the flow of donor traffic. Shifts include working every Saturday.

Duties to include but not limited to:

• Comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
• Committed to meeting customer service expectations by interacting with donors as they enter and exit the building.
• Manage the flow of the Center, including but not limited to managing employee breaks, and ensuring proper staff coverage in each area to help the flow of donor traffic
• Cross train in Reception, Vitals, Lab, and Phlebotomy (non-phlebs will train in the donor room as a donor tech); fill in during breaks/shortages as needed
• Supports the center management team in identifying operational opportunities for continuous improvement
• Ensure that daily equipment maintenance and calibration activities are being performed as required in a timely manner
• Assist with donor room turnover as required
• Assist in resolving certain donor management system problems that occur during the donation process
• Monitor donation times to ensure they are in-line with company expectations
• Operate, maintain, and perform troubleshooting of equipment (printers and plasmapheresis machines) within scope of training.
• Other duties and responsibilities as assigned

Requirements

Education and Experience

• High school degree or GED required.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Ability to anticipate and solve problems.
• Excellent organizational skills and attention to detail.
• Ability to meet deadlines.
• Proficient with data entry and inventory software and systems.
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
• Good verbal communication and customer service skills.
• Ability to multi-task and work as a team player.

Physical Requirements:

• Read computer screens, procedure manuals and other documents.
• Hear doorbells, alarms, telephone, and other mechanical devices.
• Work confidently while being observed during frequent quality inspections.
• Work in walk in - Subzero freezer(s)
• Ability to lift, pull, tug up to 50 pounds to stock supplies and/or move or support donors
• Regularly required to use hands and fingers, to handle & feel objects, tools and controls; reach with hands and arms.
• Vision abilities required by this job, including close vision.
• Required to stand for extended intervals, walk, climb and balance; stoop, kneel and crouch.
• Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
• Ability to read while standing or sitting in front of a computer for short periods of time.
• Must wear personal protective equipment (PPE) required such as eyewear, lab coats, and gloves

B Positive Plasma Offers:

• Competitive Wages
• Flexible scheduling
• Positive Work Environment
• Paid training opportunities
• Comprehensive Medical and Dental Benefits
• Paid Time Off
• 401(K)