Shift Supervisor - Overnight

CVS Health; Willow Grove (PA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health in Willow Grove, PA, is seeking a Shift Supervisor to support the CVS Store Management team and drive store execution with a focus on customer service. When no manager is onsite, you lead the store staff, ensure opening and closing procedures, price merchandise, stock shelves, and maintain a positive shopping experience for CVS customers.

This full-time role offers a comprehensive benefits package including medical, dental, and vision coverage, retirement options, paid time off, and

Qualifications

• Deductive reasoning and analytical skills required.
• Strong communication and supervisory abilities.
• Flexible schedule including mornings/nights/weekends.
• Proficiency with basic computer applications.

Responsibilities

• Lead store staff in absence of manager to ensure smooth operations.
• Assist customers, resolve questions and complaints, uphold CVS service standards.
• Price merchandise, stock shelves, and manage displays and inventories.
• Maintain confidentiality of customer/patient information.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma or Equivalent

Job description

• Merchandise/Presentation
• Price merchandise

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management:

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all CVS customers

Maintain customer/patient confidentiality.

Merchandise/Presentation:

• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma or Equivalent Preferred but Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $16.50 - $24.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/09/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.