Shift Supervisor Level 2

Circle K Stores Inc.; Town of Florida (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay plus commissions

Paid vacations

Medical, Dental, Vision

401K with company match

Free Employee Car Wash Membership

Tuition Reimbursement

Career advancement opportunities

Fun, motivated coworkers

Job summary

Circle K Stores Inc. in Florida is hiring a Full-time Customer Service Associate at Store 2707298 to greet customers, explain wash options, and ensure satisfaction while maintaining safety and cleanliness in a busy car wash setting.

You will work weekends, collaborate with the Site Manager, handle basic POS transactions, and contribute to a positive, fast-paced environment with opportunities for growth and benefit from a comprehensive benefits package.

Qualifications

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Responsibilities

• Greet customers and provide prompt, courteous service; explain wash options and report issues as needed.
• Perform CSR and Supervisor 1 Level duties as required.
• Weekend work availability is required.
• Demonstrate responsibility when Site Manager is off site.
• Enforce safety policies and operate in a safe manner.
• Understand functions of chemical room equipment and assist with maintenance.
• Assist with tunnel and chemical room equipment repairs.
• Assist with cleaning and solenoid maintenance.
• Report to work on time and follow dress/appearance code.

Skills

Customer service

Sales

Communication

Active listening

Teamwork

Problem solving

Work ethic

Education

High School diploma or GED

Tools

POS system

Job description

Store 2707298: 8225 Moccasin Wallow Road, Palmetto, Florida 34221

Shift Availability Days (Weekdays + Weekend Availability Required)

Job Type Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available. Ensure that customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner.
• Satisfactorily able to complete all CSR and Supervisor 1 Level job duties.
• Able to work weekends.
• Able to demonstrate responsibility while Site Manager is off site.
• Enforces all safety policies.
• Understands the functions of all chemical room equipment.
• Assist Site Manager with tunnel and chemical room equipment repairs.
• Able to clean out solenoid.
• Reports to work on time and follows the dress and appearance code.

Duties and Job Breakdown Percentages

• 60% Customer Interaction
• 30% Site Upkeep (Cleaning/Maintaining)
• 5% Opening/Closing Procedures
• 5% Basic Troubleshooting

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

PHYSICAL DEMANDS

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel.

The employee must be able to work in damp and humid conditions.

The employee must be able to work in outdoor variable weather conditions.

The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

EXPERIENCE

• Customer service and some Car Wash experience preferred.

WORKING ENVIRONMENT

• The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.
• This position works in a typical outdoor car wash environment.
• The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE).
• This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED

• The Level 2 Supervisor must be able to work with minimum direction and periodic supervision.

COMPANY BENEFITS

• Competitive Pay Plus Commission Opportunities.
• Paid Vacations
• Large Stable employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast Career opportunities

EQUAL OPPORTUNITY & DIVERSITY

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Company Mission & Values

Our mission at Circle K is to make people's lives a little easier every day.

Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us.

We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve.

No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K.

When you grow, we grow - together.