Shift Supervisor: Lead Teams, Build Your Career

Mitra QSR; Pennsylvania; Hybrid; USD 13,000 - 20,000; Full time

Job summary

Mitra QSR is seeking a Shift Supervisor (Levels 1–3) to lead restaurant operations, ensure top quality, and deliver great guest experiences. The role involves supervising team members, coordinating product preparation, and maintaining food safety standards.

We value reliability, teamwork, and a willingness to learn. This position offers opportunities for advancement within a family‑oriented culture and competitive wages.

Qualifications

• Must be 18 years or older with valid U.S. ID.
• Flexible with work hours, including weekends/holidays.
• Able to stand for long periods and lift up to 25 pounds.
• Willing to have fun and be part of Mitra culture.

Responsibilities

• Customer Experience: Ensure every customer has an excellent experience with warm greetings, quick service, and great food.
• Food Safety: Follow all food safety protocols to protect customers.
• Food Preparation: Involve in prepping and cooking per standards when not a minor.
• Appearance: Maintain professional appearance and grooming.
• Teamwork: Collaborate with team members to maintain a positive work environment.
• Learning and Development: Take direction, participate in training, and apply learnings on the job.
• Cleanliness and Maintenance: Keep front-of-house, kitchen, and equipment clean and safe.

Skills

Great Attitude

Team Player

Learner Mindset

Job description

HIRING SHIFT SUPERVISOR LEVELS 1 - 2 -3 (Level Based on Experience will be determined during Interview)

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country.

COMPANY INTRODUCTION

• At Mitra QSR:Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S.
  
• Our Journey and Growth:We enjoy every step, committed to learning and adapting in this fast-changing world
  
• Our Belief and Commitment:We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth
  
• Our Leadership and Team:Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years with us

WHY JOIN US?

• Family-Oriented Company Culture
• Great Working Hours (No breakfast and typical restaurant close by 11pm)
• Employee Recognition Programs
• Community Involvement Opportunities
• Competitive Wages
• Employee Discounts
• KFC Scholarships up to $20,000 for college or trade school
• Tuition-Free Degree fully funded by the KFC Foundation

Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success.

JOB SUMMARY
As a Shift Supervisor, your responsibilities include; restaurant operations, product preparation, customer relations, team management, and ensuring the highest quality of products and services are delivered to each customer every day..

RESPONSIBILITES

• Customer Experience: Ensure every customer has an excellent experience by greeting them warmly, providing quick and efficient service, and delivering great food with a smile
  
• Food Safety: Follow all food safety protocols to ensure the health and safety of our customers
  
• Food Preparation: If you are not a minor, you will be involved in prepping and cooking food according to our standards
  
• Appearance: Maintain a professional appearance as you are the face of our restaurant. Wear the appropriate uniform and adhere to our grooming standards
  
• Teamwork: Collaborate well with other team members, supporting each other to create a positive and productive work environment
  
• Learning and Development: Take direction from supervisors and managers, actively participate in training sessions, and apply what you learn on the job
  
• Cleanliness and Maintenance: Keep the restaurant clean and well-maintained, including the front-of-house, kitchen, and equipment, to ensure a safe and efficient environment

ROLE EXPECTATIONS

• Work Ethic:Be dependable, punctual, and ready to work each shift with enthusiasm and dedication
  
• Team Spirit:Collaborate with your team to make each shift enjoyable and successful
  
• Deliver Great Service:Ensure guests have great experiences with friendly service, cleanliness, and quality food
  
• Maintain Standards:Keep the restaurant clean and well-maintained, including equipment and overall operations
  
• Ensure Compliance:Follow all laws and regulations and adhere to Brands/Mitra standards and policies

SKILLS AND QUALIFICATIONS

• Great Attitude: Must be willing to smile. We will teach you the rest
• Team Player: Success depends on the team's success
• Learner Mindset: Enjoys learning and following processes and guidance

REQUIREMENTS

• Must be at least 18 years old with valid U.S. ID
• Must be flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty-five pounds
• Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success! Visit our website at Mitra QSR Careers to apply and learn more about us