Shift Supervisor - Lead Craft & Customer Moments

Starbucks Corp.; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage via Starbucks College

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead store operations in a fast-paced coffeehouse environment in Charlotte, NC. You will direct team members, ensure quality beverages and food are prepared to standard recipes, and uphold store safety and policies.

The role emphasizes strong communication, teamwork, and the ability to coach staff while delivering excellent customer experiences even during busy periods.

Qualifications

• Six (6) months of experience in a customer-facing role.
• Ability to delegate tasks to other employees and coordinate workloads.
• Ability to direct and coach others including food/beverage preparation to standard recipes.

Responsibilities

• Lead with craft and heart to create a welcoming space.
• Maintain quality beverages and food products.
• Ensure store safety, cash handling, and policy compliance.
• Coach and delegate tasks to team members during shifts.

Skills

Customer service

Cash handling

Team leadership

Oral communication

Retail environment

Interpersonal skills

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead store operations in a fast-paced coffeehouse environment in Charlotte, NC. You will direct team members, ensure quality beverages and food are prepared to standard recipes, and uphold store safety and policies.

The role emphasizes strong communication, teamwork, and the ability to coach staff while delivering excellent customer experiences even during busy periods.