Shift Supervisor - Lead Coffee Craft & Guest Experience

Starbucks Corp.; Oshtemo Charter Township (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Tuition coverage

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead a coffeehouse team and ensure a welcoming space for the community. You will supervise staff, coach food and beverage preparation to standard recipes, handle cash, and maintain store safety while delivering exceptional customer service.

Ideal candidates bring at least 6 months of customer-facing experience, strong communication, and teamwork skills. The role offers extensive benefits and opportunities for growth within Starbucks.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.

Responsibilities

• Lead with craft and heart to make the coffeehouse a welcoming space for the community.
• Direct and delegate tasks to team members to ensure quality beverages and food products.
• Maintain store policies and standards, including cash handling and store safety and security.
• Ensure regular attendance and punctuality, with flexible hours including early mornings, evenings, weekends, nights and holidays.

Skills

Customer service

Team leadership

Cash handling

Communication

Interpersonal skills

Teamwork

Relationship building

Tools

POS system

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead a coffeehouse team and ensure a welcoming space for the community. You will supervise staff, coach food and beverage preparation to standard recipes, handle cash, and maintain store safety while delivering exceptional customer service.

Ideal candidates bring at least 6 months of customer-facing experience, strong communication, and teamwork skills. The role offers extensive benefits and opportunities for growth within Starbucks.