Shift Supervisor – KKD 789 Meridian – Eagle (Meridian, ID)

WKS Restaurant Group; Sandy (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading restaurant chain in Sandy, Utah is seeking a Shift Supervisor to oversee operations, train staff, and ensure exceptional customer service. Candidates must possess strong leadership and communication skills, be at least 18 years old, and have a flexible schedule. This role involves actively managing store activities, addressing customer needs, and complying with safety standards. Join a vibrant team in a fast-paced environment with opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• Experience working with people and a history of dependability.
• Flexibility to work any day or shift as needed.

Responsibilities

• Oversee shift operations and ensure all activities run smoothly.
• Train employees and maintain adequate staffing.
• Ensure compliance with cash handling and security standards.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service skills

Education

High school diploma or equivalent

Job description

Overview of Position:

Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operations run smoothly and efficiently in a Retail, Retail with Routes, and Heritage store.

Principal Duties and Responsibilities:

• Overseeing the proper performance of all store activities
• Training employees and ensuring that employees are working efficiently and effectively
• Maintaining adequate staff in retail and production positions
• Performing retail tasks as needed
• Performing production tasks as needed, if applicable to store type
• Ensuring customers are being cared for properly
• Ensure Production Specialists understand the production schedule for the day, if applicable to store type
• Accessing the store’s safe and getting change as necessary
• Ensure Krispy Kreme security and cash handling standards and procedures are met and enforced
• Locking doors and closing at night
• Conduct store tours
• Knowledgeable of Krispy Kreme history, product, and current promotions
• Model exceptional customer service skills for employees
• Promote a customer service-oriented atmosphere in the store
• Fill customer orders accurately and quickly, including products, condiments, and change
• Handle difficult customer situations professionally
• Maintain a pleasant and courteous demeanor
• Exhibit suggested selling behaviors such as second dozens, up-selling other products, and up-selling in sizes
• Knowledge and ability to execute all store functions
• Answer the telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Manager’s food safety certification
• Other duties as assigned

Equipment Operation

• Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
• Operate other retail equipment, e.g., coffee and soda machines, in the proper manner
• Operate drive-thru equipment (POS and headsets) to achieve an average drive-thru time of 30-45 seconds or less
• Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook
• Ensure batteries are charged for drive-thru equipment
• Operation production equipment
• A valid driver’s license is required as needed to drive delivery trucks

Safety and Sanitation

• Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
• Handle products per procedures identified in the Sales Specialist Employee Training Manual
• Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
• Comply with sanitation standards

Related Skills

• Complete a processing schedule as needed
• Must be able to perform all essential store functions

Leadership

• Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
• Assist in training and development of Team Members
• Handle customer and employee complaints or concerns professionally
• Assist management with staff scheduling and team-building
• Support Managers with the training of new employees
• Model company standards and policies consistently
• Model exceptional customer service skills for employees
• Assist with the execution of corporate initiatives (i.e., Marketing, HR policies, and procedures)

Essential skills and Experience:

• High school diploma or equivalent, preferred
• Must be 18 years of age or older
• Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
• Strong leadership, organizational, and communication skills
• Experience working with people and a history of dependability
• Must have flexibility to work any day or shift as needed
• Pass a pre-employment drug screen, criminal background check

Nonessential skills and Experience:

• Previous job stability preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

• Carrying
• Lifting
• Writing
• Bending
• Walking
• Stooping
• Grasping
• Standing
• Twisting
• Mopping
• Walking
• Communicating with customers and co-workers
• Sweeping
• Packing donut boxes

Physical Requirements

• Lifting up to 75 pounds occasionally; and/or up to 25 pounds frequently, physically active
• Using hand-trucks to push/pull products, often on ramps

Visual Acuity Requirements

• Must be able to read and distinguish between products, product boxes, and labels

Working Conditions:

• The worker is subject to inside and outside environmental conditions.
• Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.