Shift Supervisor - Full Time

FALL CREEK FARM & NURSERY; King of Prussia (PA); On-site; USD 49,594,000 - 53,726,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve, a leading cannabis retailer, is seeking a Shift Supervisor to support the General Manager in daily store operations and staff leadership. You will drive KPI performance and ensure a smooth, compliant customer experience.

The role requires a High School Diploma, cash handling experience, and strong English communication. Expect up to 40 hours weekly with evenings, weekends, and holidays, plus a comprehensive benefits package.

Qualifications

• High School Diploma required.
• Experience in retail or customer service management is preferred.
• Cash handling experience is required.
• Strong interpersonal and professional communication skills.
• Ability to communicate in conversational English with customers and team.

Responsibilities

• Assist General Manager in leadership and supervision of store personnel.
• Achieve key performance metrics and ensure efficient daily operation.
• Ensure regulatory compliance and exceptional customer experience.
• Open/close procedures and supervise staff and retail processes.
• Provide coaching, training, and development to the team.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain confidentiality and professional relationships.

Skills

Management experience

Cash handling

Interpersonal skills

English communication

Customer service

Education

High School Diploma

Tools

Computer

Scanner

Printer

Job description

Career Opportunities: Shift Supervisor - Full Time (21074)

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.
If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products we can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.
To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21074

Remote Work Available: No

Job Title: Shift Supervisor - FullTime

Department: Retail

ReportsTo: General Manager

FLSAStatus: Regular Non-Exempt

Salary: $18.00/hourly

ROLESUMMARY

The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEYDUTIES AND RESPONSIBILITIES

Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes

Maintain brand standards in visual merchandising

Ensure consistent regulatory compliance with all state specific regulations

Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees

Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives

Monitor and maintain store inventory

Responsible for handling and resolving patient issues and escalations

Maintain professional working relationships with business partners

Maintain strict confidentiality and compliance

Perform other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

High School Diploma required

Prior management experience, preferably in retail and/or customer service area is a plus

Must have prior cash handling experience

Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion

Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices

Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

Must possess a valid driver’s license and pass an MVR background check (delivery locations only)

Must be able to pass a level 1 and level 2 background check

Must be at least 21 years of age

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

Constantly required to move/traverse throughout entire facility, including tight spaces

Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices

Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; positionself and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Must have visual and auditory acuity with or without job aids to perform all functions of the position

Occasionally required to remain in a seated position

WORKSCHEDULE:

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer Trulieve Supports a Drug-Free Workplace

A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.