Shift Supervisor - Full Time

Trulieve; Bartow (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Trulieve in Bartow, FL is hiring a Shift Supervisor to support the General Manager and lead store staff. You will oversee daily operations, maintain customer service standards, and ensure compliance with state regulations while ensuring a safe, welcoming environment for patients.

The role requires prior retail management and cash handling experience, strong communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service.
• Must have prior cash-handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff.
• Able to communicate in conversational English with customers and team; operate electronic equipment.

Responsibilities

• Open/close procedures and supervise staff.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Provide coaching, training, and development to the team.
• Handle patient issues and escalations.
• Maintain confidentiality and professional relationships.
• Perform other tasks assigned by management.

Skills

Cash handling

Leadership

Customer service

Communication

Confidentiality

Education

High School Diploma

Tools

POS System

Scanner

Computer

Job description

Career Opportunities: Shift Supervisor - Full Time (21958)

Requisition ID21958-Posted11/05/2026-Retail Dispensaries-Retail Dispensaries-FL-R-Bartow-Retail-Lead/Senior- Job Location (Country/Region) (1) - Job Location (region) (1) -0 - 30%

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21958

Remote Work Available:No

JobTitle:Shift Supervisor

Department:Retail

ReportsTo:General Manager

FLSAStatus:Regular Non-Exempt

Salary: $16.50 per hour

ROLESUMMARY

TheShift Supervisor will be responsible forassisting the General Manager/Assistant General Managerinleadership andsupervision of store personnel, achieving key performance metrics and ensuring the efficient dailyoperationof the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEYDUTIES AND RESPONSIBILITIES

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff
• and retail processes
• Maintainbrand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPsand assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitorandmaintainstoreinventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

SKILLSANDQUALIFICATIONS

• High School Diplomarequired
• Priormanagementexperience,preferably inretailand/orcustomerserviceareais aplus
• Musthavepriorcashhandlingexperience
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; abilityto upholda strictlevelof confidentialityand discretion
• Able to communicate in conversational English to work effectively with customers and team members,operateelectronicequipment(computer, scanner, printer, etc.),comprehendsafetyprocedures,andutilizetelecommunicationdevices
• Abilitytointeract with customers and team members respectfully and politely

ADDITIONAL MINIMUMQUALIFICATIONS

• Mustpossessa valid driver’s license and passaMVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICALREQUIREMENTS

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, includingtightspaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public;observe/inspect details at varying ranges;operatecomputing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; positionself and/orobjects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without job aids to perform all functions of the position
• Occasionally required to remain in a seated position

WORKSCHEDULE:

Up to40hoursweeklywithflexiblehoursdependingonstoreneeds.Mustbeavailabletoworkevenings,weekends,andholidays.

Equal Opportunity Employer Trulieve Supports a Drug-Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.