Shift Supervisor - Dunkin' @ Lawn Travel Plaza $17/hr

Applegreen (US) Welcome Centers; Lawn (PA); Presencial; USD 19.320 - 27.517; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Descripción de la vacante

A food service company is seeking a Shift Supervisor at the Dunkin' location in Lawn Travel Plaza. The role involves leading shifts, ensuring excellent customer service, and compliance with food safety standards. Responsibilities include managing daily procedures, cash handling, and training new team members. Strong cash handling and supervisory skills are preferred. Benefits include flexible schedules, insurance, and paid time off. This position is entry-level and full-time.

Formación

• Experience in cash handling and customer service is required.
• Preferred shift supervisor or leadership experience.
• Ability to interact with the public and coworkers positively.

Responsabilidades

• Lead team activities on shift.
• Ensure customer service and brand standards are met.
• Complete daily and closing procedures.

Conocimientos

Cash handling

Customer service

Leadership

Public interaction

Descripción del empleo

Shift Supervisor - Dunkin' @ Lawn Travel Plaza $17/hr

Applegreen (US) Welcome Centers is seeking a Shift Supervisor to lead shifts at the Dunkin' location in the Lawn Travel Plaza. This role is responsible for ensuring excellent customer service and compliance with brand standards and food safety.

What You’ll Do

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

Seniority level

Entry level

Employment type

Full-time

Job function

Strategy/Planning and Information Technology

Industries

Food and Beverage Services

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).