Shift Supervisor - Dunkin Donuts

Applegreen (US) Welcome Centers; New Jersey; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Pet Insurance

Job summary

A leading travel plaza operator is seeking a Shift Supervisor in New Jersey to lead team activities and ensure excellent customer service. Responsibilities include training team members, handling cash registers, and adhering to food safety standards. The ideal candidate should have cash handling experience and the ability to engage positively with customers. This role offers flexible schedules and a range of benefits such as medical insurance and education assistance.

Qualifications

• Experience in cash handling and customer service is required.
• Leadership or shift supervisor experience is preferred.
• Ability to interact positively with the public and coworkers.

Responsibilities

• Lead team activities on shift.
• Engage positively with customers and handle complaints.
• Follow opening and closing procedures.
• Operate POS system and process payments.
• Ensure proper food handling procedures.
• Complete kitchen-related tasks.
• Stock and sanitize workstation.
• Train new team members.
• Follow brand and food safety standards.
• Report issues to plaza leadership.

Skills

Cash handling

Customer service

Leadership

Communication

Job description

Shift Supervisor

What We Do: At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick‑Fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolving customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point‑of‑sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen‑related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross‑sell and up‑sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.