Shift Supervisor/Dispatcher

Thisiscny; City of Syracuse (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Thisiscny in Syracuse, NY is seeking a shift supervisor/dispatcher for Centralized Patient Transport on the evening shift. You will lead the transportation staff, dispatch transporters for patient movement, and ensure compliance with all policies and procedures related to patient transport.

You will assist in training new team members, complete surveys with clinical staff and patients to ensure excellent service, and perform assessments to verify that procedures are followed.

Qualifications

• Associate's degree and 3 years of relevant experience or equivalent combination of education and experience.
• Excellent written and oral communication, organizational, customer service and computer skills.

Responsibilities

• Dispatches transporters for patient movement and ensures protocol compliance.
• Provides leadership and direction to the Central Transport staff.
• Assists in training new Transport team members.
• Completes surveys with clinical staff and patients to ensure service quality.
• Completes assessments to ensure procedures are followed.
• Transports patients following policies and procedures as needed.

Skills

Communication skills

Customer service

Computer skills

Organizational skills

Education

Associate's degree

Job description

Job Summary:

Serves as shift supervisor/dispatcher for Centralized Patient Transport on the evening shift. Provides leadership, direction and support to the Central Transport staff to ensure compliance with all policies and procedures related to the transport of patients. Dispatches transporters for patient movement, ensuring the transportation team is performing to protocol, addressing concerns promptly, scheduling job assignments when and where necessary. Assists in the training of new members of the Transport team. Completes surveys with members of the clinical team and patients to ensure the Transport team is providing an excellent service, and promptly follows up on any concerns. The dispatcher will also be responsible for completing assessments to ensure all procedures are being followed. Transports patients following all policies and procedures when needed. The Centralized Patient Transport Shift Supervisor/Dispatcher exemplifies the Upstate mission, vision and values and acts in accordance with Upstate policies and procedures.

Minimum Qualifications:

Associate's degree and 3 years of relevant experience or equivalent combination of education and experience plus excellent written/oral communication, organizational, and customer service and computer skills required.

Preferred Qualifications:

Relevant experience in a hospital or healthcare setting. Prior experience working with patient transport delivery systems and in a leadership or supervisory capacity strongly preferred.

Work Days:

Monday-Friday evenings. Rotating pass days, weekends, and holidays

Message to Applicants:

Recruitment Office: Human Resources

Rotating weekends and holidays may be required. This position will cover Community, Downtown, and the Command Center.