Shift Supervisor - Cottage 8

Elmcrest Childrens Center; City of Syracuse (NY); On-site; USD 31,000 - 34,000; Full time

Job summary

Elmcrest Children’s Center is seeking a Program Supervisor at the Main Campus in Syracuse, NY. The role oversees daily tasks and quality of care for youth, directing staff and supporting learned treatment strategies to promote safety and well-being.

Responsibilities include policy adherence, leadership of residential teams, scheduling, incident reporting, and cross-department coordination to ensure smooth operations and youth development in a dynamic setting.

Qualifications

• Requires High School Diploma or GED; college experience preferred.
• Leadership experience in residential youth programs preferred.
• Ability to provide crisis intervention and manage safety situations.

Responsibilities

• Uphold all OCFS/Agency policies and procedures.
• Demonstrate understanding of residential care models with youth and supervise staff.
• Lead program/campus operations using critical thinking for safety and security issues.
• Maintain organized record keeping and program documentation.
• Prepare staff schedules and monitor shifts, PTO, and vacancies.
• Provide emergency and planned shift coverage as needed.
• Ensure incident reporting and notifications are completed when incidents occur.
• Participate in on-call rotation and support staff performance.
• Collaborate with other departments and external entities as required.
• Maintain Paycom activities relevant to the position.
• Perform other duties as assigned.

Skills

Leadership

Crisis intervention

Staff coaching

Safety awareness

Travel readiness

Education

High School Diploma or GED

College experience preferred

Job description

Job Details

Job Location: Main Campus - Syracuse, NY, Position Type: Full Time, Education Level: High School, Salary Range: $22.60 - $24.60Hourly, Job Shift: Day/Evening, Position Statement: The Program Supervisor is responsible for ensuring the execution of required daily tasks and ensuring quality of care for our youth. The function of this role is to provide staff direction and ongoing support of the learned treatment strategies and techniques that are needed to promote the safety and well-being of the youth and program staff. This role is predicated on the notion that through supportive leadership, effective communication, organization, and oversight, both the program youth and staff will achieve success commensurate with their abilities and potential.

Responsibilities

• Uphold, support, and monitor all OCFS/Agency policy and procedures
• Effectively demonstrate an understanding and adherence to the residential models of care (Boys Town, PEM and TCI) through interactions with youth and supervision/coaching of staff
• Effectively use critical thinking skills to lead the program and/or campus (ex: assistance calls) with regard to safety and security issues as they arise
• Ensure that program processes are upheld, organized, and accounted for with regard to residential communication/correspondence (ex: staff logs), interactions with other Agency departments (ex: medical food service, etc.) and any external entity with whom the program interacts (State, Counties, family etc.)
• Prepare staff schedules, monitor shift changes, PTO, vacancies, etc.
• Provide emergency and planned shift coverage for Youth Development Professionals and shift/program supervisors who are absent due to vacation, holidays, illness, staff shortage, etc.
• Ensuring that all Critical Incident and Incident Report notifications are made as occurrences arise; (e.g., families, counties, Management Team members, On-call Risk Evaluator, On-call medical and Maintenance, Directors, etc.)
• Maintain appropriate record keeping systems and documentation
• Provide feedback and consultation to the Campus Manager and Directors about employee and program-level functioning.
• Monitor all activities on Paycom relevant to the position.
• Participate in an on-call rotation.
• Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Elmcrest’s Core Values & Competencies

• Honesty: Act with integrity and behave in a manner consistent with our policies, Code of Conduct and any regulatory and ethical guidelines. Utilize practices and techniques professionals train to interact with children, families and co-workers appropriately.
• Willingness to Learn: Open to new experiences and learning new skills and information that can improve professional development, progressive work environments and support the mission of Elmcrest.
• Dedication to Purpose: Display the necessary passion and empathetic abilities to serve the Elmcrest mission. Committed to improve the lives of children and families.
• Social Concern: Value human dignity and have respect for others. Actively seek out diverse approaches and points of view.
• Self-Examination: Systemically observe, analyze and utilize self-reflection to improve actions or results. Listen to constructive feedback and concerns and maintain positive relationships in the workplace.

Competencies

• Self-aware, enjoys, and is comfortable with, interacting with children.
• Able to relate to a dynamic environment. Flexible and able to problem-solve as unanticipated challenges present themselves
• Demonstrated ability to build positive and healthy relationships with youth, and positive and supportive relationships with coworkers
• Must be able to learn, train and coach staff in various behavioral managements systems (e.g., Therapeutic Crisis Intervention [TCI], Boys Town Model)
• Technically and physically able to provide crisis intervention, including physical restraints. This required training is provided by the Agency
• Boys town trained and comfortable with implementing the model within the program.

Required Education and Experience

• High School Diploma or GED, College and experience preferred.
• Residential managerial experience preferred

Essential Job Qualifications

• Ability to lift 50 pounds without assistance.
• Able to provide crisis intervention including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding youth in order to maintain safety.
• Ability to sit, squat, crouch and stand for elongated periods of time
• Ability to lift arms over head in upward reaching motion
• Ability to walk up and downstairs up to several times per day.
• TCI ONLY - Ability to provide crisis intervention including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding youth in order to maintain safety.
• NYS Driver’s license with a driving record acceptable to our insurance carrier
• Varying levels of travel as determined by departmental needs may be required with this position.

Equal Opportunity Statement: Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

Accommodations: Elmcrest Children’s Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Elmcrest Children’s Center. Contact Human Resources with any questions or requests for accommodation.

At Will Employment: Your employment with Elmcrest Children’s Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children’s Center, with or without cause, with or without notice, and at any time. Nothing in this job description or in any other policy of Elmcrest Children’s Center shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Elmcrest Children’s Center employees.