Shift Supervisor - Retail

Applegreen (US) Welcome Centers; Beachwood (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

Applegreen (US) Welcome Centers is looking for a Shift Supervisor in Beachwood, New Jersey. In this role, you will lead shifts and ensure team members deliver exceptional customer service while adhering to brand standards and food safety requirements.

You will be responsible for customer interactions, team training, and various kitchen tasks. Ideal candidates should have cash handling and customer service experience along with a friendly, outgoing demeanor. Flexible scheduling is a must, including availability for days, nights, weekends, and holidays.

Qualifications

• Experience in cash handling and customer service is required.
• Previous shift supervisor or leadership experience is preferred.
• Ability to interact with the public and coworkers positively.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer complaints.
• Complete opening, daily, and closing procedures.
• Operate point-of-sale system and follow cash handling policies.
• Ensure proper food handling procedures are followed.
• Prepare, cook, package, and clean in the kitchen.
• Cross-sell and up-sell products.
• Train new team members.
• Maintain brand standards and inform leadership of issues.

Skills

Cash handling

Customer service

Leadership

Positive interaction with customers

Job description

What We Do

At Applegreen, we refresh travelers on their journey. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Shift Supervisor

What You’ll Do

As the Shift Supervisor, you will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards and food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).