Shift Supervisor

CVS Health; Worcester (MA); On-site; USD 23,419 - 35,817; Part time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and coaching programs

Flexible work schedules

Tuition assistance

Job summary

A leading health solutions company is looking for a Shift Supervisor in Worcester, MA. This part-time role involves supervising store staff, ensuring store operations run smoothly, and fostering an excellent customer service experience. Key qualifications include strong analytical and communication skills. The position offers competitive pay ranging from $17.00 to $26.00 per hour, along with diverse employee benefits. Join a team dedicated to transforming health care for millions of customers.

Qualifications

• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts.
• Experience in a retail supervisory role preferred.

Responsibilities

• Supervise the store’s crew and communicate effectively with management.
• Assist customers with their questions and promote a positive shopping experience.
• Price merchandise and execute product presentations.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Computer skills

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.

Customer Service

• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture: greet, offer help, and thank.
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.

Merchandise/Presentation

• Price merchandise.
• Stock shelves.
• Execute the displays, signage and inventory of weekly, promotional and seasonal merchandise.
• Execute the display and maintenance of off‑shelf merchandise.
• Reset departments following POGs.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is:

• $17.00 - $26.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application Window

We anticipate the application window for this opening will close on: 03/19/2026

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.