Shift Supervisor

Kamilche Trading Post; Tumwater (WA); On-site; USD 29,000 - 41,000; Full time

Job summary

Kamilche Trading Post in Tumwater, WA is hiring a Shift Supervisor to oversee daily operations in the absence of the Store Manager. You will coach staff, ensure customer service standards, and help manage cash and inventory with accuracy.

The role requires leadership, adherence to store policies, and the ability to handle customer issues, scheduling, and opening/closing duties with confidentiality and cultural sensitivity.

Qualifications

• High School diploma or GED with 4 years of relevant experience, or an Associate degree with 2 years of experience.
• Ability to pass a criminal background check.
• Strong customer service and supervision skills.

Responsibilities

• Train and supervise Customer Services Associates to ensure excellent service.
• Oversee daily store operations in the Store Manager's absence.
• Enforce age-restricted sales and store policies.
• Prepare daily opening/closing and manage cash receipts.
• Resolve customer issues and handle returns/refunds.
• Maintain merchandise displays and pricing accuracy.

Skills

Customer service

Coaching

Cash handling

POS systems

Inventory management

Team supervision

Problem solving

Education

High School diploma/GED

Associate degree

Tools

POS software

Inventory software

Job description

Description

Department: Trading Post Stores Job Status: Full-time

FLSA Status: Non-Exempt Reports To: Assistant Store Manager

Starting Pay: $25.14 Work Schedule: Varies

Opens: October 23, 2026 Closes: November 6, 2026

POSITION SUMMARY

The Shift Supervisor is responsible for overseeing and coordinating daily store operations in the absence of the Store Manager. This position provides guidance and support to employees, assists with operational responsibilities, and ensures store policies, procedures, and customer service standards are consistently maintained to support efficient and effective store operations.

ESSENTIAL DUTIES

• Trains, coaches, and supervises Customer Services Associates to ensure exceptional customer service; communicates rules, regulations, policies, procedures, and job duties.
• Inspects all store equipment regularly to maintain optimal operational condition.
• Enforces compliance with age-restricted sales regulations.
• Assigns tasks and schedule break periods for staff members.
• Verifies all returns and refunds handled by Customer Service Associates.
• Inspects merchandise to ensure accurate pricing and proper display.
• Maintains knowledge of company policies, demonstrating appropriate behavior at all times.
• Handles service-related customer issues in the absence of the Store Manager.
• Supports management across all store locations.
• Recommends changes to the merchandise range based on sales and customer feedback.
• Addresses customer complaints, examines returns, and resolves customer issues.
• Assists sales associates in managing complex sales scenarios.
• Maintains an orderly store during shifts to ensure a positive shopping experience for customers.
• Demonstrates exceptional ability to perform all essential duties and responsibilities of subordinates' roles, ensuring performance goals are met.
• Conducts sales transactions with customers.
• Prepares the store for daily opening/closing in line with company policies and procedures.
• Manages cash register receipt tape installation and removal, and conducts cash receipt audits.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Maintains awareness and sensitivity to Native American Culture.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

Department: Trading Post Stores Job Status: Full-time

FLSA Status: Non-Exempt Reports To: Assistant Store Manager

Starting Pay: $25.14 Work Schedule: Varies

Opens: October 23, 2026 Closes: November 6, 2026

• ? Work areas with moving mechanical parts; limited or high spaces; moderate noise.
• ? Possible hazard using sharp knives, box cutters, etc. for inventory duties.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability for this position.

LANGUAGE SKILLS

• Ability to communicate professionally, respectfully, and effectively with customers, coworkers, and supervisors while maintaining confidentiality and demonstrating sensitivity to Native American culture.
• Ability to provide clear instructions, coach employees, address customer concerns, and resolve complaints professionally.

MATHATICAL SKILLS

• Ability to perform basic mathematical calculations accurately, including processing sales transactions, verifying refunds, reconciling cash receipts, and ensuring accurate merchandise pricing.
• Ability to review register transactions and identify discrepancies in cash handling and sales records.

REASONING ABILITY

• Ability to interpret and apply store policies, procedures, and regulations, including requirements for age-restricted sales.
• Ability to identify and resolve operational issues, customer complaints, and equipment concerns using sound judgment.
• Ability to prioritize responsibilities, delegate tasks, coordinate employee breaks, and support daily store operations.
• Ability to make appropriate decisions regarding merchandise, returns, refunds, and customer service while following established procedures.
• Ability to train and coach employees, provide constructive feedback, and promote teamwork and exceptional customer service.
• Ability to assist with opening and closing procedures, maintain merchandise displays, and ensure operational readiness.

COMPUTER SKILLS

• Proficient in point-of-sale (POS) systems, cash register operations, inventory management systems, email communication, and standard computer applications.
• Ability to process and verify sales transactions, returns, refunds, and cash register reports accurately.
• Ability to use store systems to monitor inventory, verify merchandise pricing, and maintain accurate operational records.

EDUCATION AND EXPERIENCE

Education

• High School diploma/GED and 4 years of relevant experience. OR
• Associate of Arts degree and 2 years of relevant experience

A combination of education and experience may be considered as a substitute for a degree requirement.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel with frequent hand and wrist movements; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision depth perception and ability to adjust focus.

Other Requirements

Must be able to pass a criminal background check and follow the Squaxin Island Tribe's drug policies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Your signature below signifies that you understand the duties, expectations, and contents of this job description.

Preference for Squaxin Indian Tribal members

Preference for Squaxin Indian Tribal members is in effect for this position. The successful candidate will be required to follow the Squaxin Island Tribe’s drug policies.