Shift Supervisor

The Wendy's Company; Standish (ME); On-site; USD 28,000 - 38,000; Full time

Job summary

The Wendy's Company is seeking a Restaurant Shift Supervisor for Shreveport, LA. The role involves supervising operational activities during non-service hours and assisting exempt management during service hours, providing work direction to crew and ensuring adherence to policies and standards.

Responsibilities include opening/closing supervision, monitoring quality, labor usage, cash controls, safety, and staff training, with a focus on timely service and customer satisfaction.

Qualifications

• Thorough knowledge of Wendy’s Operational Procedures and Standards.
• High School graduate or equivalent educational certificate.
• At least 1 year of experience in the restaurant industry.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides work direction to crew members.
• Addresses performance problems and refers to unit manager for progression where needed.
• Monitors product quality and cleanliness per standards.
• Maintains cash register procedures, time card accuracy and wage/hour compliance.

Skills

Work direction supervision

Education

High School diploma

Job description

Shreveport, LA

Statement of Purpose:

STATEMENT OF PURPOSE:

Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

ACCOUNTABILITIES:

Supervision

• 1. Supervises open and close activities during non-service hours.
• 2. Provides “work direction” to crew members.
• 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

• 1. Monitors product quality and takes corrective action where necessary.
• 2. Follows store cleaning plan.
• 3. Monitors positional and service line organization.
• 4. Monitors service times and determines efficiency.
• 5. Exhibits positive customer service attitude at all times.

Controls

• 1. Follows flowcharts, prep projections and “build-to” charts.
• 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
• 3. Follows store plans as set by the unit manager.
• 4. Controls food cost by minimizing waste.

Training and Performance Management

• 1. Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

• 1. Follows all procedures in the Operational Procedures Manual.
• 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
• 3. Adheres to cash control and banking policies, knows register procedures.
• 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• 5. Ensures dress policy is followed at all times.
• 6. Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations

• 1. Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.
• 2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

EMPLOYMENT STANDARDS:

Knowledge

• 1. Thorough knowledge of Wendy’s Operational Procedures and Standards.

Education

• 1. High School graduate or equivalent educational certificate.

Experience

• 1. At least 1 year of experience in the restaurant industry.

Age Requirement

• 1. Must be at least 18 years of age.