Shift Supervisor

Harri; Scottsdale (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Discounts on Coffee and Tea

Medical, Dental, Vision as applicable

Pay Range: $17.15-$19.65 Hourly (Based

Observed Holidays

Sick Pay

Referral bonus program

Flexible Uniforms

Retirement Plan

Life Assistance Program

24 Hour Fitness Discount

Flexible Schedule

Fun Environment.

Working Advantage Discount Program

Job summary

The Coffee Bean & Tea Leaf® is seeking a Shift Supervisor to lead daily store operations, coach the team, and ensure exceptional guest experiences. You will supervise service standards, manage safety, and drive sales through coaching and teamwork in a fast-paced cafe environment.

Join a brand committed to quality, community and sustainability, with opportunities to grow within a diverse, guest-focused team. This full-time role requires energy, reliability and a passion for premium coffee and tea.

Responsibilities

• Create memorable guest experiences by guiding service and product standards.
• Lead the store team on shift, ensuring smooth operations and safety.
• Coach and train Team Members to uphold CBTL standards and product knowledge.
• Drive guest satisfaction by coaching service excellence and upselling where appropriate.
• Maintain safety and cleanliness across all shift tasks and station responsibilities.
• Contribute to store success through teamwork, organization and proactive problem solving.
• Represent CBTL to build strong ties with the local community.

Skills

Customer service

Leadership

Coaching

Training

Communication

Upselling

Job description

Position: Shift Supervisor

Our Blend

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers. Today we have global presence with Cafés around the world and offices in California, Singapore and Malaysia.

As we grow our brand, we are committed to maintaining our values, heritage and passion for our products. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people and our customers. Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!!

The position we are brewing

Do you love premium Coffee & Tea? Do you want to work for a socially responsible, guest service focused company? The Coffee Bean & Tea Leaf® Shift Supervisors curate memorable experiences for our guests and the CBTL team daily. They run shifts, lead the store team and make decisions that impact store operations.

If you are looking for an opportunity where you can interact with people, smile, get involved in the local community, and have fun while leading a cooperative team, we want to talk to you about joining our growing and diverse team.

What you will Measure and Blend

• Create coffee moments- share your knowledge, our coffee, and our sustainability practices with guests.
• Lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.
• Be a coffee & tea expert. You bring the passion, we provide the training, and you share it with the guest.
• Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time.
• Care about safety. Safe, healthy employees and guests are our number one priority.
• Contribute. Whether we need help cleaning, organizing stock or need a new innovative way to do things. Help the store with tasks, ideas and add to the overall success
• Be an advocate. As the face of CBTL you will build the store presence by connecting with your local community.

Your Ingredients

• At The Coffee Bean & Tea Leaf, we hire for our core values Friendliness / Respect / Ownership / Teamwork / Honesty — FROTH and identify team members who share these values.

Perks

• Discounts on our Coffee and Tea
• Medical, Dental, Vision as applicable
• Pay Range: $17.15-$19.65Hourly (Based on minimum wage ordinances and experience.)
• Observed Holidays
• Sick Pay
• Referral bonus program
• Flexible Uniforms
• Retirement Plan
• Life Assistance Program
• 24 Hour Fitness Discount
• Flexible Schedule
• Fun Environment.
• Working Advantage Discount Program

This role may be subject to the following working conditions

• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Grasping
• Feeling (Tangible)
• Talking
• Hearing
• Repetitive Motion
• Sitting
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is subject to both environmental conditions. Activities occur inside and outside.
• The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts and moving vehicles.
• The worker is required to function in narrow aisles or passageways.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

We use eVerify to confirm U.S. Employment eligibility.