Shift Supervisor

Jushi Holdings Inc.; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k)

Paid Time Off

Paid Holidays

Job summary

A cannabis industry leader is seeking a Shift Supervisor in Pittsburgh who will lead a dedicated team, manage inventory, and ensure exceptional customer service. The ideal candidate will have a High School diploma (or GED) and at least two years of experience in retail or customer service. Responsibilities include mentoring team members, maintaining product knowledge, and ensuring compliance with operational standards. Comprehensive benefits and a positive work environment are offered.

Qualifications

• 2+ years of experience in retail, sales, or customer service.
• Ability to lift and carry up to 25 pounds.
• Comfortable with mathematical operations for cash handling.
• Minimum 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Strong computer and POS skills, including credit card processing.

Responsibilities

• Lead the team and maintain service standards.
• Manage inventory and stock the sales floor.
• Train and mentor Patient Care Specialists.
• Assist Patient Care Specialists in consultation to guide product choices.
• Receive deliveries, map to MJ Freeway, and report discrepancies.
• Handle cash, process discounts, verify paperwork and IDs, and maintain security.
• Lead onboarding and training of new staff; support closing procedures and safety compliance.

Skills

Customer service

Inventory management

Critical thinking

Cash handling

Education

High School diploma or GED

Associate or Bachelor’s degree (preferred)

Tools

Retail POS systems

Web browsers

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Shift Supervisor will partner with the Dispensary Manager to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Shift Supervisor will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Shift Supervisor should mentor, motivate, elevate, and inspire the team by keeping a positive and can‑do attitude at all times.

What You Will Do

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in‑depth knowledge of products and strains in the store, as well as industry‑wide product knowledge and strive to train and share that knowledge with other members of the team.
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager.
• Assist Patient Care Specialists in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently.
• Receive new deliveries in Inventory Room and ensure all manifests are accurate and compliant to map deliveries in MJ Freeway. Report any delivery discrepancies immediately to G/P & Inventory Manager to rectify.
• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift: correct cash handling and discount application, verification of proper paperwork, documentation, and ID for patients, security measures and safety compliance, maintenance of an organized and clean store, support of open communication with the management team and other coworkers, reporting of team member issues or patient situations, end of day daily update e‑mails, opening and closing duties.
• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including: lead in the onboarding and training of new Patient Care Specialists in partnership with the Store Manager, able to complete all MOD cash and inventory functions for closing procedures, follow all Safety & Security procedures for opening and closing.

What We Are Looking For

• High School diploma or General Education Development (GED) required.
• Associate or Bachelor’s degree in any field preferred.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High‑level critical thinking, attention to detail, mathematical, language, and reasoning skills.
• Must be comfortable adding, subtracting, multiplying, and dividing fractions and decimals, and high‑volume cash handling.

Physical Requirements

• Constantly perform desk‑based computer tasks.
• Frequently sitting and standing.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds.
• Occasionally twist/bend/stoop/squat, kneel/crawl.
• Must be able to work a flexible schedule to include weekends and holidays.
• Complete any needed assistance including oversight and coverage outside of the assigned region as required.
• An environment with moderate to loud noise level.

What We Have To Offer Our Employees At Jushi

We offer benefit packages that may include Medical, Dental, Vision, Life, Short‑and Long‑Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

Bonus Duties You Should Understand

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.