Shift Supervisor

Freddy's Frozen Custard & Steakburgers; Pelham (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Leadership development opportunities

Career advancement

Flexible scheduling

Employee meal discounts

Positive team environment

Job summary

Popeyes Louisiana Kitchen is seeking a Shift Supervisor to lead restaurant operations on assigned shifts, delivering guest service, developing team members, and upholding quality and profitability standards. You will support the Restaurant General Manager by managing food quality, speed of service, cleanliness, and staff performance in a fast-paced environment.

The ideal candidate has strong leadership and communication skills, the ability to coach others, and the flexibility to work mornings,

Qualifications

• Previous restaurant or hospitality leadership experience preferred.
• Strong communication and leadership skills.
• Ability to coach and motivate others.
• Ability to multitask in a fast-paced environment.
• Reliable transportation and dependable attendance.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead and motivate the team during each shift.
• Coach team members on performance, procedures, and guest service.
• Promote a positive, respectful, and accountable work environment.
• Recognize strong performance and address opportunities immediately.
• Assist with training and onboarding new team members.
• Deliver fast, friendly, and accurate service.
• Resolve guest concerns professionally and promptly.
• Ensure every guest leaves satisfied.
• Maintain hospitality standards throughout every shift.
• Execute opening, shift change, and closing procedures.
• Ensure food quality, freshness, and presentation standards are met.
• Monitor ticket times and production flow.
• Maintain restaurant cleanliness inside and outside the building.
• Complete shift checklists and operational routines.
• Follow all food safety and sanitation procedures.
• Ensure proper product handling, cooking, holding, and storage.
• Maintain health department and company standards.
• Verify cash handling and security procedures are followed.
• Assist in controlling food and labor costs.
• Minimize waste through proper product rotation and portion control.
• Support inventory accuracy and product management.
• Ensure company assets are protected.

Skills

Leadership

Communication

Multitasking

Reliability

Education

High school diploma or equivalent

Job description

Shift Supervisor

Popeyes Louisiana Kitchen

Position Summary

The Shift Supervisor is responsible for leading the restaurant during assigned shifts by delivering outstanding guest service, developing team members, and ensuring operational excellence. This role supports the Restaurant General Manager and Assistant Manager by maintaining food quality, speed of service, cleanliness, and profitability while creating a positive, high-energy work environment.

The Shift Supervisor leads by example, coaches in the moment, and ensures every guest receives the Popeyes experience they expect.

Key Responsibilities

Leadership

• Lead and motivate the team during each shift.
• Coach team members on performance, procedures, and guest service.
• Promote a positive, respectful, and accountable work environment.
• Recognize strong performance and address opportunities immediately.
• Assist with training and onboarding new team members.

Guest Experience

• Deliver fast, friendly, and accurate service.
• Resolve guest concerns professionally and promptly.
• Ensure every guest leaves satisfied.
• Maintain high hospitality standards throughout every shift.

Operations

• Execute opening, shift change, and closing procedures.
• Ensure food quality, freshness, and presentation standards are met.
• Monitor ticket times and production flow.
• Maintain restaurant cleanliness inside and outside the building.
• Complete shift checklists and operational routines.

Food Safety & Compliance

• Follow all food safety and sanitation procedures.
• Ensure proper product handling, cooking, holding, and storage.
• Maintain health department and company standards.
• Verify cash handling and security procedures are followed.

Financial Responsibility

• Assist in controlling food and labor costs.
• Minimize waste through proper product rotation and portion control.
• Support inventory accuracy and product management.
• Ensure company assets are protected.

Qualifications

• Previous restaurant or hospitality leadership experience preferred.
• High school diploma or equivalent preferred.
• Strong communication and leadership skills.
• Ability to coach and motivate others.
• Ability to multitask in a fast-paced environment.
• Reliable transportation and dependable attendance.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Physical Requirements

• Stand and walk for extended periods.
• Lift up to 50 pounds.
• Bend, stoop, reach, and climb as needed.
• Work around hot equipment and in a fast-paced kitchen environment.

What Makes a Great Shift Supervisor?

A successful Shift Supervisor:

• Leads by example.
• Communicates clearly and respectfully.
• Takes ownership of results.
• Stays calm under pressure.
• Builds a strong team culture.
• Solves problems quickly.
• Delivers exceptional guest experiences every shift.

Benefits

• Competitive pay
• Leadership development opportunities
• Career advancement
• Flexible scheduling
• Employee meal discounts
• Positive team environment

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage – and they want to share that pride with you!