Shift Supervisor

TGI Fridays - 2633; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

TGI Fridays in Orlando is seeking a Shift Supervisor to lead daily operations, supervise staff and ensure guests receive accurate orders with exceptional service.

You will oversee throughput, uphold cleanliness and food safety standards, coach team members and handle issues promptly. This role requires strong communication and a customer‑driven mindset, with opportunities for advancement within a dynamic restaurant group.

Qualifications

• Love making guests feel good and provide outstanding service.
• Excellent communication and customer service skills are essential.
• Ability to manage a multi‑million‑dollar business and lead a team.

Responsibilities

• Supervise operations during shifts, making daily decisions and supporting staff while upholding standards, quality and cleanliness.
• Proactively run a shift and anticipate guest needs.
• Apply standard operating procedures to ensure an outstanding shift.
• Mentor team members with feedback, coaching, development and recognition.
• Address issues and guest complaints promptly.
• Lead team rallies to keep staff engaged and informed.
• Ensure food quality and timely delivery to guests.
• Perform food safety and line checks to meet standards.
• Inspect deliveries for quality and correct billing.
• Prepare end-of-shift reports as needed.
• Maintain a safe work environment to minimize injuries.
• Keep supervisor informed and take corrective action when needed.
• Ensure all prepared food meets recipe standards and presentation guidelines.
• Comply with food safety rules, laws and standards.
• Package expo-ready food correctly per zoning standards.
• Stay updated on recipe changes and ensure execution.
• Keep kitchen clean, stock and rotate products.
• Keep prepared food moving from kitchen to service area.
• Communicate ticket times and potential problems with service staff, kitchen staff and managers.
• Complete prep for stocking and station setup; clean and breakdown daily.
• Clean and sanitize throughout the shift.
• Rotate products, label and date items.
• Perform other duties as required.
• Follow TGI Fridays and CDC health guidelines.

Skills

Customer service

Communication

Employee management

Safety and cleanliness

Job description

Shift Supervisor

Get ready, you’re going to be in charge of having fun! As a TGI Fridays Shift Supervisor, you’ll be a respected leader with a competitive pay based on experience and world class training with the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. T.G.I Fridays is all about celebrating the good life. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement.

Shift Supervisor scheduled shifts and ensure Guests always receive their order in complete accuracy. You’ll be building positive relationships with delivery services, staff and kitchen personnel, helping everyone keep the guests happy.

Specific responsibilities of the Shift Supervisor include:

• Keep it running smooth - Supervise operations during scheduled shifts, including daily decision-making, and staff support while upholding standards, product quality and cleanliness.


• Proactively (and enthusiastically) run a shift and anticipate Guest needs


• Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift


• Observes Team Member, providing immediate feedback, coaching, development, and recognition


• Follow up on any issues and complaints they may have arisen during your shift


• Leads motivational Alley Rallies ensuring that Team Members are engaged and informed regarding Fridays food


• Ensures great food is delivered to every Guest


• Conducts food safety and line checks to ensure food and beverage standards are met and executed safely


• Checks in deliveries from vendors, ensuring quality and proper billing


• Prepare end of shift reports as necessary


• Ensures a safe working environment to reduce the risk of injury and accidents


• Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action


• Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation guidelines


• Complies with all food safety rules, laws, protocols, and standards


• Places expo-ready food packaged correctly using the appropriate zoning standards


• Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product


• Keeps entire kitchen clean; stocks and sets up rotation


• Keeps prepared food continuously moving out of the kitchen


• Communicates ticket times and potential problems with the service staff, kitchen staff and Managers


• Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily


• Cleans and sanitizes throughout the shift


• Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products as appropriate


• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken


• Performs other duties and responsibilities as required or requested


• Must be able to follow TGI FRIDAYS and CDC guidelines concerning any health crisis. Example Coronavirus

Requirements

Most important, you have to love making guests feel good. Professionally, you have to be on you’re A-game every day and help others continually improve. Personally, you have to like having some fun at work.

As an Associate Manager with TGI Fridays, superb communication and customer service skills are a must. You’re going to be connecting with a diverse customer base and motivating a top-performing team. Our ideal Associate Manager is a flexible and customer-focused employee who thrives on a somewhat chaotic work environment. You must also have strong organizational and employee management skills with the ability to manage a multi-million-dollar business.

Specific requirements for the Shift Supervisor include:

• One year of external restaurant experience


• Must be capable of performing all functions and meeting qualification standards for All positions


• Must complete and pass background check


• Must be able to walk and stand during entire shift


• Must be able to read, write and speak English


• Must be able to lift up to 30 lbs.

TGI Friday's Inc (the "employer") will consider qualified applicants with criminal conviction histories in a manner consistent with the Fair Chance Initiative for Hiring Ordinance.

Minimum Age 21

Ability to Lift 30 Lbs.

Ability to Stand 6-8 Hours

We use eVerify to confirm U.S. Employment eligibility.