Shift Supervisor

Trulieve; Ocala (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Trulieve in Florida is seeking a Shift Supervisor to join our Retail team. You will support the General Manager in leading store personnel, ensuring a superior customer experience and achievement of key performance metrics.

Responsibilities include opening/closing duties, maintaining brand standards, compliance with state regulations, coaching staff, inventory control, and resolving patient issues. This role requires a 40-hour weekly schedule and strong professionalism.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service preferred.
• Must have cash handling experience.
• Strong interpersonal and professional communication skills.
• Proficient in conversational English for customers and team.
• Ability to supervise staff and enforce company SOPs.
• Capability to work independently and in a team.

Responsibilities

• Assist General Manager with daily store operations.
• Open/close procedures and supervise staff.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations and company SOPs.
• Coach and develop team to meet service standards.
• Monitor inventory and loss prevention measures.
• Resolve patient/customer issues and escalations.
• Maintain relationships with vendors and partners.
• Uphold confidentiality and safety procedures.

Skills

High School Diploma

Management experience

Cash handling

Interpersonal skills

English proficiency

Customer service

Retail operations

SOP compliance

Team supervision

Education

High School Diploma

Tools

POS systems

Barcode scanners

Printers

Job description

Join Trulieve – Where Passion Meets Purpose

If you\'re interested in being part of one of the nation\'s fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME\'s America\'s Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 20711

Remote Work Available:

JobTitle: Shift Supervisor - Full Time

Department: Retail

ReportsTo: General Manager

FLSAStatus: Regular Non-Exempt

ROLESUMMARY

The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEYDUTIES AND RESPONSIBILITIES

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes


• Maintain brand standards in visual merchandising


• Ensure consistent regulatory compliance with all state specific regulations


• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees


• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives


• Monitor and maintain store inventory


• Responsible for handling and resolving patient issues and escalations


• Maintain professional working relationships with business partners


• Maintain strict confidentiality and compliance


• Perform other tasks that have been assigned by management

SKILLSANDQUALIFICATIONS

• High School Diploma required


• Prior management experience, preferably in retail and/or customer service area is a plus


• Must have prior cash handling experience


• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion


• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices


• Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUMQUALIFICATIONS

• Must possess a valid driver\'s license and pass a MVR background check (delivery locations only)


• Must be able to pass a level 1 and level 2 background check


• Must be at least 21 years of age


• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies


• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICALREQUIREMENTS

• While performing the duties of this job, the employee is constantly required to move/traverse throughout entire facility, including tight spaces


• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices


• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)


• Must have visual and auditory acuity with or without job aids to perform all functions of the position


• Occasionally required to remain in a seated position

WORKSCHEDULE

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

EqualOpportunityEmployer-TrulieveSupportsaDrug-FreeWorkplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.