Shift Supervisor

Lucky Strike Entertainment; Modesto (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Dental insurance

Vision insurance

401(k) plan

Employee assistance program (EAP)

Paid time off

Job summary

Lucky Strike Entertainment’s Boomers location is seeking a Shift Supervisor. You will oversee daily park operations, supervise staff, ensure guest satisfaction, and uphold safety standards under the direction of Park Management.

Responsibilities include monitoring guest areas, safeguarding company funds, and maintaining logs and records while promoting core values and a positive guest experience. Competitive benefits accompany a robust work environment.

Qualifications

• Must be at least 21 years old.
• Supervisory experience in guest service industry with demonstrated ability to ensure guest satisfaction.
• Knowledge of amusement industry standards and applicable health and safety regulations.
• Knowledge of methods of establishing controls to ensure staff integrity and quality assurance.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead team members to achieve goals.
• General knowledge of computers, cash register, various electronic devices, and various software.
• Organizational skills in keeping detailed records and logs.
• Ability to visually assess and evaluate safety hazards in the workplace.

Responsibilities

• Assists the Park Manager and Assistant Park Manager in operational functions ensuring team supervision, cleanliness, safety, and guest relations.
• Directs and supervises location activities and team members as assigned.
• Visits all guest areas regularly during shift and inspects the facility daily.
• Responsible for accuracy and safety of company funds for the location.
• Ensures organizational quality standards are maintained within the location.
• Maintains communication flow up, down, and laterally within the organization.
• Serve as a role model for team members and promote core values.
• Recommend, implement, and enforce policies for areas of responsibility.
• Maintain up-to-date knowledge of procedures and control expenses, labor hours, and inventory.
• Ensure the location opens on time, operates efficiently, and closes properly.
• Maintain safety standards and safety compliance.

Skills

Supervisory experience

Guest service

Amusement industry standards

Health and safety regulations

Multitasking

Team leadership

POS systems

Job description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

At Boomers, under the direction of the Park Manager and Assistant Park Manager, the Shift Supervisor plans, directs, and controls all operational aspects of assigned facility in accordance with park policies and procedures.

Essential Duties And Responsibilities

• Assists the Park Manager and Assistant Park Manager in all operational functions ensuring Team supervision, cleanliness, safety, and excellent Guest relations.
• Directs and supervises location activities and Team Members as assigned.
• Visits all Guest areas regularly during shift, and tours and inspect the entire facility daily.
• Responsible for accuracy and safety of Company funds for assigned location.
• Ensures organizational quality standards are maintained for Team Members and revenue centers within the location.
• Maintain lines and methods of communication which provide expeditious flow of information upward, downward, and laterally throughout the organization.
• Role model for Team Members while promoting Boomers Core Values.
• Recommend, implement, and enforce Company policies for assigned areas of responsibility.
• Maintain comprehensive and up-to-date knowledge of procedures used throughout the Company. Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility.
• Ensure the location opens on time, operates efficiently, and closes properly.
• Make sure facility is maintained in accordance with Company policies and high safety standards.
• Maintains and update managers daily log. Records date, weather, inspection performance, problems, and other items of significance daily.
• Performs other duties as required.

Work Experience Requirements

• Must be at least 21 years old.
• Supervisory experience in the Guest service industry with demonstrated ability to ensure Guest satisfaction.
• Knowledge of amusement industry standards, as well as applicable health and safety regulations.
• Knowledge of methods of establishing appropriate controls to ensure staff integrity and quality assurance.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead Team Members to achieve organizational goals.
• General knowledge of computers, cash register, various electronic devices, and various software.
• Organizational skills at keeping detailed records report and logs.
• Demonstrated ability to visually assess and evaluate safety hazards in the workplace as mandated by safety procedures.
• Demonstrated ability to handle guest and employee complaints.

Pay & Benefits

The pay rate for this position is $20.00 per hour

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits