Shift Supervisor

Great Mall: CA195; Milpitas (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fresh Dining Concepts, LLC is seeking a Shift Supervisor to oversee store operations in the absence of supervision, ensuring product preparation, guest service, and compliance with safety standards. You will lead team members, coordinate breaks, and maintain quality during high-volume periods.

The role requires 18+ years old, 6 months–2 years in retail/food service, ServSafe certification, and availability for nights/weekends/holidays.

Qualifications

• Must be 18 years old or older.
• 6 months to 2 years of experience in retail management, food service, or equivalent retail experience.
• Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
• Basic math and basic reading skills, including simple addition, multiplication, and subtraction.
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Display leadership, coaching others respectfully and professionally.
• Availability to work shifts, including nights, weekends, and holidays.
• Compliance with all health and sanitation laws and regulations.

Responsibilities

• Perform all Team Member responsibilities such as preparing products.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team.
• In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift.
• Monitor product quality and adherence to proper operating procedures; handle complaints as required.
• Ensure guest service and a positive guest experience.
• Address, respond to, and resolve guests’ needs, questions, and complaints, as required.
• Assure that all opening/closing procedures are performed, including all daily and scheduled maintenance and cleaning procedures.
• Responsible for store funds during shift assigned; manage cash drawers and access to cash.
• Run register reports, complete Daily Cash Reports, and hourly reading sheets; complete Sales Log report if closing.
• Follow all cash management and cash register policies and ensure proper cash handling.
• Complies with all brand and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations.

Job description

We are a leading Franchisee ofGoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary:

A Shift Supervisor functions as the person in charge of the store in the absence of, or as directed by the manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Supervisor is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to their guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s, Cinnabon and Jamba operation standards and policies. This role is critical in providing our guests with outstanding experience.

Essential Duties and Responsibilities:

Include but are not limited to:

• Perform all the Team Member’s responsibilities such as preparing products.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team.
• In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift.
• Monitor product quality and adherence to proper operating procedures; complaints, as required.
• Ensure guest service and a positive guest experience.
• Address, respond to, and resolve guests’ needs, questions, and complaints, as required.
• Assure that all opening/closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly if applicable) maintenance and cleaning procedures.
• Responsible for store funds during shift assigned. Access to bottom safe to issue and replace shift drawers/till and access to “to make change”.
• Run register reports, complete Daily Cash Reports, and hourly reading sheets. If closing, complete the Sales Log report.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed.
• Complies with all brand and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.

Qualifications:

• Must be 18 years old or older.
• 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience.
• Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
• Basic math and basic reading skills, including simple addition, multiplication, and subtraction.
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Display the ability to develop skills in leadership, coaching others respectfully and professionally.
• Stronger guest focus with excellent people skills; including a positive can-do attitude, and a teachable spirit.
• Availability to work shifts, including nights, weekends, and holidays.
• Compliance with all health and sanitation laws and regulations.

Preferred Qualifications

• Experience in computers, smart phones, iPads, retail handhelds, and POS systems.
• General knowledge and understanding of the food industry or retail operations preferred, but not required.

Job Requirements/Physical Demands:

• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions.
• The ability to lift to 50+ pounds.
• Ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff.
• Work with agility.
• Occasional long hours within the state and federal applicable laws.

License/Certifications:

• Reliable transportation.
• Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment.
• Food Handler Permit as required by local laws.
• Compliance with all local Health Department requirements.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.