Shift Supervisor

ISH Dining Services; Lancaster (Lancaster County); On-site; USD 40,000 - 65,000; Full time

Job summary

ISH Dining Services seeks a Supervisor to oversee the Housekeeping and Laundry Departments, planning, organizing, and directing daily operations in our facility. You will manage staffing, schedules, and quality standards to maintain a clean, safe environment.

The role requires strong English communication, healthcare setting experience, and the ability to lead teams, train staff, and ensure compliance with policies and OSHA guidelines. On-site work is expected.

Qualifications

• The ability to read, write, and speak English is essential.
• Previous experience in the Environmental Services industry is essential, and on-site training and orientation will be provided.
• The ability to provide and follow oral, written, and verbal instructions is vital.
• The ability to work in a healthcare environment and conduct themselves professionally and appropriately as required.

Responsibilities

• Maintains supplies and materials as required in sufficient quantity for proper use.
• Performs daily rounds and spot checks of all areas of the facility and evaluates the performance of the staff.
• Attends daily administrative meetings and relays pertinent information to staff.
• Supervises and develops staff competencies through on the job training and demonstrative techniques.
• Orients new personnel to company and facility policies and procedures.
• Maintains time schedules, staff schedules, in-service records, and all appropriate documentation.
• Provides evaluations on staff and conducts disciplinary procedures as needed.
• Acts in capacity of Light or Heavy Housekeeper or Laundry Aide if required.

Skills

Staff leadership

Communication skills

Decision making

Time management

Safety awareness

Job description

DESCRIPTION

1. Position Summary:

The Supervisor position is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping and Laundry Departments.

Perform work duties in accordance with company policies, federal and state laws, local standards and guidelines, OSHA, and other applicable regulations.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

2. Essential Functions:

• Maintains supplies and materials as required in sufficient quantity for proper use.

• Performs daily rounds and spot checks of all areas of the facility and evaluated

the performance of the staff. Complete room of the day reports daily.

• Supervises and develops staff competencies through on the job training and

demonstrative techniques.

• Orients new personnel to company and facility operational formats, policies, and

procedures.

• Keep ISH Health Services upper Account Manager aware of all important

events, changes, and problems within the department or those that effect the

department.

• Maintains time schedules, staff schedules, in-service records, and all appropriate

documentation required by company policies and State and Federal guidelines.

• Provides evaluations on staff members at appropriate dates based upon

employment status, carries out any and all disciplinary procedures and supervises training sessions necessary to increase productivity and job knowledge.

• Attends daily administrative meetings as required by the individual facility and relay pertinent information to any and all staff members as is deemed necessary.

1. Controls, through expert judgment and distribution methods, precise documentation and the use of all materials, supplies and equipment.

10.Maintains established staff hours based on the Par levels assigned to the department by ISH Health services upper management. (Par hours are based on building daily cencus)

11.Performs other job duties and projects as directed, including acting in the capacity of Light Housekeeper, Heavy Housekeeper or Laundry Aide if the need should arise.

3. Knowledge, Skills & Abilities:

• The ability to articulate details of various job categories within the department in a manner that will provide open lines of communication between the administrator, staff and ISH Health Services upper management .
• Working knowledge of all job classifications and the duties thereof. The ability to perform the necessary job duties of all positions for which the Account Manager is responsible.
• The ability to provide positive leadership to staff demonstrated by a willingness to participate, where necessary, in their day to day functions.
• The ability to make decisions based on ISH Health Services standards and Administrative Management policies within the facility.
• The ability to walk for extended periods of time, climb stairs and push and pull up

to 50 lb. and equipment as needed.

• The ability to bend at knees, waist, and neck, reach to place and remove items

from shelves, and carry as much as 10 lbs. as far as 150 feet.

• The ability to fill out and produce necessary documentation on a daily, weekly,

monthly and yearly basis to satisfy ISH Health Services standards and the

standards of State and Federal regulations.

• The ability to communicate clearly with ISH Health Services upper

management, employees, facility staff, department heads within the facility and

your building Administrator.

• The ability to handle various chemicals safely and properly.
• The flexibility to be available to the facility on an on-call around the clock basis in

the event of an emergency situation.

• Perform large volumes of work with high degree of accuracy.
• The ability to listen to and understand information and ideas presented verbally

and in writing.

• The ability to convey information clearly and effectively verbally and in writing.
• The ability to plan, manage and organize multiple priorities
• Basic mechanical ability is a plus

4. Education & Experience:

• The ability to read, write, and speak English is essential.

• Previous experience in the Environmental Services industry is essential, and on- site training and orientation will be provided.

• The ability to provide and follow oral, written, and verbal instructions is vital.

• The ability to work in a healthcare environment and conduct themselves

professionally and appropriately as required.

5. Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Quality Assurance Initiative
• Safety and Security Dependability Teamwork
• Customer Service Judgment
• Attendance/Punctuality Professionalism
• Planning/Organizing
• Oral Communication Problem Solving Ethics
• Motivation

6. Physical & Mental Requirements:

While performing the duties of this job, the incumbent stands for extended periods, as well as pushing, pulling, walking, stooping, kneeling, crouching, and sitting. Incumbent must be able to grasp and handle tools and equipment required to perform regular job functions. Incumbent is expected to watch and read gauges, dials, or other indicators to make sure a machine is working properly. The employee must be able to lift 50 lbs. without mechanical assistance.

7. Work Environment & Equipment Used:

While performing the duties of this job, incumbent is regularly exposed to hazardous and non-hazardous chemicals, dirt, dust, and water. The employee frequently interacts with residents, family members, and other personnel. The employee may be exposed to infectious waste, diseases, and various medical conditions, including HIV, AIDS, and Hepatitis B. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.