Shift Supervisor

Jushi; Hamburg (Berks County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. is seeking a Shift Supervisor to partner with the Dispensary Manager and lead a customer-focused team in our store. You will oversee deliveries, inventory input, FIFO product flow, and mentor staff to deliver exceptional service.

In this role you will ensure policies are followed, train Patient Care Specialists, manage cash and inventory tasks, and maintain a compliant, organized store environment to support safe, reliable patient care.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Experience or study in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills.
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling.

Responsibilities

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in-depth knowledge of products and strains in the store, and train others.
• Monitor inventory levels and communicate inventory actions with the Store Manager.
• Assist Patient Care Specialists in patient consultations for better product choices.
• Receive new deliveries and map deliveries in MJ Freeway; report discrepancies.
• Delegate tasks during shifts and manage cash handling and discounts.
• Verify paperwork and IDs for patients; ensure safety and security.
• Maintain an organized and clean store; support management communication.
• Lead onboarding and training of new Patient Care Specialists with Store Manager.
• Manage closing procedures and ensure safety procedures are followed.

Skills

Customer service

Attention to detail

Cash handling

Math skills

Communication

Education

High School diploma or GED

Associate or Bachelor’s degree

Tools

Retail POS systems

Credit card processing terminals

Web browsers

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S.The Shift Supervisor will partner with the Dispensary Manager to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Shift Supervisor will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Shift Supervisor should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.

WHAT YOU WILL DO

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager
• Assist Patient Care Specialists in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently
• Receive new deliveries in Inventory Room and ensure all manifests are accurate and compliant to map deliveries in MJ Freeway. Report any delivery discrepencies immediately to G/P & Inventory Manager to rectify.
• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for patients
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Support of open communication with the management team and other coworkers
• Reporting of team member issues or patient situations
• End of day daily update e-mails
• Opening and closing duties
• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:
• Lead in the onboarding and training of new Patient Care Specialists in partnership with the Store Manager
• Able to complete all MOD cash and inventory functions for closing procedures
• Follow all Safety & Security procedures for opening and closing

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays
• Complete any needed assistance including oversight and coverage outside of
• the assigned region as required
• An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.