Shift Supervisor

Fazoli's; Appleton (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical Benefits

Bonus Potential

Free Meals while Working

Tuition Reimbursement

Life Insurance

Direct Deposit

Tenure Recognition

Referral Bonus

Opportunity for Advancement

Uniforms

Vacation

Employee Assistance Program (ComPsych)

Unity Care

Company Chaplain

Job summary

Fazoli's is seeking a Shift Supervisor to manage daily restaurant operations during their shift, lead front-line teams, ensure guest satisfaction, and uphold food quality and cleanliness.

The ideal candidate brings strong leadership, excellent interpersonal skills, and the ability to boost performance and profits while delivering friendly, efficient service in a fast-paced environment.

Qualifications

• Experience leading a restaurant team.
• Ability to coach and guide staff to meet standards.
• Strong communication and problem-solving skills.

Responsibilities

• Lead shift team and ensure tasks are completed.
• Ensure exceptional guest experience and handle issues.
• Oversee daily operations including food prep, inventory, and cleanliness.
• Manage cash handling and labor costs.
• Schedule staff breaks and shifts.
• Maintain food safety and sanitation standards.

Skills

Leadership

Team supervision

Customer service

Communication

Problem solving

Multitasking

Job description

Ever consider running a multi-million dollar business? Fazoli’s is looking for qualified Shift Supervisors to do just that!

Are you a natural leader with a passion for pasta, pizza, and creating a fun, fast-paced environment? Do you thrive in a place where the pasta is always hot, the breadsticks are always fresh, and the team is ready to roll? If you said "yes," then we want YOU to join our team as a Shift Supervisor at Fazoli’s!

We are proud to provide competitive benefits and pay.

We offer DAILY PAY for all hourly employees! Work today, get paid tomorrow!

Benefits

• Medical Benefits
• Bonus Potential
• Free Meals while Working*
• Tuition Reimbursement/ GED Assistance
• Life Insurance
• Direct Deposit
• Tenure Recognition
• Referral Bonus
• Opportunity for Advancement
• Uniforms
• Vacation
• Employee Assistance Program (ComPsych)
• Unity Care
• Company Chaplain

Our shift Supervisors enjoy a stable environment and flexible schedules that give them the quality of life they deserve. We are currently hiring Shift Supervisors who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify!

This Fazoli’s location is a part of Manna Inc. Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY. Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.

We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.

Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Job Description: Shift Supervisor at Fazoli's

Position Title: Shift Supervisor Reports To: Restaurant Manager/ General Manager

Position Overview:

The Shift Supervisor at Fazoli’s is responsible for overseeing daily restaurant operations during their assigned shift. This role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. The Shift Supervisor plays a crucial role in leading by example, providing guidance to staff, and ensuring that the restaurant maintains a high standard of food quality, cleanliness, and service. This is a hands‑on leadership position that requires excellent communication, problem‑solving, and multitasking skills.

Key Responsibilities:

1. Leadership & Team Supervision:
   • Supervise and lead team members during the shift, ensuring they are performing tasks effectively and efficiently.
   • Provide guidance, coaching, and feedback to team members to improve performance and foster a positive team environment.
   • Ensure the team is trained on company policies, procedures, and best practices.
   • Delegate tasks to staff based on priorities and workflow, ensuring all areas of the restaurant are covered.
2. Customer Service:
   • Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly.
   • Monitor guest satisfaction and handle any concerns, ensuring customers leave with a positive impression.
   • Lead by example in providing friendly and efficient service to all guests.
3. Operational Efficiency:
   • Oversee the restaurant's daily operations, including food preparation, inventory management, and cleaning procedures.
   • Ensure that food is prepared to Fazoli’s quality standards and is delivered to customers in a timely manner.
   • Monitor restaurant performance during the shift, including speed of service, food quality, and cleanliness.
4. Financial & Cash Handling:
   • Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions.
   • Assist in managing labor costs by adjusting staffing levels as needed to meet demand.
   • Maintain adherence to company policies for handling cash, credit cards, and other forms of payment.
5. Staffing & Scheduling:
   • Ensure that breaks, meal periods, and shifts are managed appropriately for staff.
   • Step in as needed to cover shifts or assist with additional tasks when required.
6. Food Safety & Sanitation:
   • Ensure the restaurant is compliant with health and safety regulations, including food handling, sanitation, and cleanliness standards.
   • Monitor kitchen and dining areas to ensure that cleanliness standards are consistently maintained throughout the shift.
   • Oversee the proper storage and handling of food and supplies to prevent waste or contamination.
7. Problem-Solving & Decision Making:
   • Make quick