Shift Manager TB39650-HANOVER

tacobell; Wilkes-Barre (Luzerne County); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical, Dental, Vision Health Plan

401(k) Retirement Plan

STD, LTD, and Life Insurance

Career advancement opportunities

Employee discounts on meals

Training and development programs

Paid Time Off in the First Year

Monthly Performance Bonus

Annual Awards for Top Performers

Job summary

TACO BELL in Wilkes-Barre, PA seeks a Restaurant Shift Manager to supervise the restaurant during assigned shifts, lead a team, ensure food quality, cleanliness, and guest service while upholding company standards.

The role involves guiding team members, creating and maintaining shift schedules, training new hires, handling cash procedures, and ensuring compliance with food safety and regulatory requirements to deliver excellent guest experiences.

Qualifications

• Demonstrated leadership and guest-service skills.
• Knowledge of food safety regulations and best practices.
• Strong organizational and time-management abilities.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate restaurant crew members during your shift.
• Delegate tasks and ensure responsibilities are understood.
• Provide coaching, training and performance feedback to team members.
• Maintain opening/closing procedures, cash handling and reconciliation.
• Ensure food safety and sanitation standards are met.
• Monitor inventory levels and order supplies as needed.
• Create and maintain shift schedules to meet service needs.
• Train new hires on policies, procedures and duties.
• Monitor sales and expenses to meet financial targets and optimize efficiency.
• Communicate effectively with management and staff to align goals.

Skills

Leadership

Food safety knowledge

Time management

Flexibility

Education

High school diploma or equivalent

Hospitality management degree preferred

Job description

Live MAS! - - Grow your Career at TACO BELL!

-TOP FRANCHISE- 3 Years Running - Entrepreneur

-100 Most Influential Companies- - Time

Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction - internal career growth that lets your talents shine!

• One of the largest US Taco Bell Restaurants - Growing Annually

Our Leaders teach - inspire their teams to deliver our flavorful products with fast - friendly service while guiding each associate on their Career Path. We do this by executing daily on detail - delivering excelling financial performance driven by guest satisfaction.

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You-ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory, and labor policies and procedures.

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.

Job Title: Restaurant Shift Manager

Overview

As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

Key Responsibilities

Leadership and Team Management

• Supervise and coordinate the activities of restaurant crew members during your shift.
• Delegate tasks effectively and ensure team members understand their responsibilities.
• Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.

Customer Service Excellence

• Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
• Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.

Operational Oversight

• Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
• Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
• Monitor inventory levels and order supplies as needed to meet operational demands.

Shift Scheduling and Staffing

• Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
• Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.

Training and Development

• Train new hires on restaurant policies, procedures, and job responsibilities.
• Conduct ongoing training sessions to develop team members- skills in customer service, food preparation, and safety protocols.

Financial Accountability

• Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
• Implement strategies to maximize profitability and optimize operational efficiency.

Communication and Collaboration

• Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
• Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.

Requirements

• Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Education and Certification

• High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.

Physical Requirements

• Ability to stand, walk, and move around the restaurant environment for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast-paced and sometimes stressful environment.

Benefits

• Medical, Dental, Vision Health Plan options
• 401(k) Retirement Plan
• STD, LTD, and Life Insurance options
• Opportunities for career advancement within the restaurant management team.
• Employee discounts on meals and beverages.
• Training and development programs to enhance leadership and management skills.
• Paid Time Off in the First Year
• Monthly Performance Bonus
• Annual Awards for Top Performers

Conclusion

As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.

Location

652 Carey Avenue Hanover Township, Wilkes Barre, Pennsylvania 18706