shift manager - Store# 66526, HOLYOKE SHOPPING CTR

Starbucks; Holyoke (MA); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition coverage (Starbucks College&AO

Job summary

Starbucks Coffee Company in Holyoke, MA is seeking a Shift Manager to lead a store team, deliver outstanding customer service, and uphold our welcoming environment. You will gain hands-on experience, mentoring, and training to run a multi-million dollar business while advancing along the Starbucks journey.

The role emphasizes strong leadership, coaching, and organizational skills, with a path to growth and access to industry-leading benefits and tuition coverage.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service.
• One year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead shift with purpose and prepare for the next step in the Starbucks journey.
• Manage a multi-million dollar business, coach and mentor team members.
• Create a welcoming space for the community and ensure excellent customer service.

Skills

Team leadership

Customer service

Problem solving

Organizational skills

Interpersonal skills

Job description

Crafting the world’s finest coffee, one meaningful moment at a time

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift manager you will lead with purpose and prepare for the next step in your Starbucks journey. Through hands-on experience, mentorship, and training, you’ll learn to run a multi-million dollar business, lead a team, and create a welcoming space for your community.

We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits.

Summary of Experience

• One year retail / customer service management experience, two years\preferred OR 4+ years of US Military service
• One year supervising the work of others, teambuilding, coaching
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits . Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually ( 64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well‑being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.