shift manager - Store# 65435, FRANKLIN, E. CENTRAL

Starbucks; Franklin (MA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Tuition coverage (Starbucks College At

Achievement Plan

401(k) with employer match

Paid vacation & sick leave

Job summary

Starbucks is seeking a Shift Manager to lead store operations, coach team members, and drive exceptional customer experiences in a fast-paced retail environment. You will oversee daily activities, ensure quality standards, and contribute to a positive, welcoming atmosphere for customers and partners.

The role emphasizes hands-on leadership, mentorship, and development as part of Starbucks' growth pathway, with comprehensive benefits and opportunities to advance within the company.

Qualifications

• Minimum 1 year in retail/customer service management; 2 years preferred, or 4+ years of US military service.
• Experience supervising others, teambuilding and coaching.
• Strong organizational, interpersonal and problem-solving abilities.
• Entrepreneurial mindset with a sales-focused background.

Responsibilities

• Lead with purpose and drive store operations.
• Run a multi-million dollar business and manage daily KPIs.
• Supervise and coach team members to deliver exceptional guest experience.
• Create a welcoming space for the local community and partners.

Skills

Retail management

Team supervision

Coaching

Customer service

Organizational skills

Interpersonal skills

Problem solving

Entrepreneurial mindset

Sales focus

Job description

Crafting the world’s finest coffee, one meaningful moment at a time

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift manager you will lead with purpose and prepare for the next step in your Starbucks journey. Through hands‑on experience, mentorship, and training, you’ll learn to run a multi‑million dollar business, lead a team, and create a welcoming space for your community.

We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits.

Summary of Experience

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service
• One year supervising the work of others, teambuilding, coaching
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits . Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually ( 64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well‑being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.