Shift Manager Stewarding

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 52,000 - 66,000; Full time

Job summary

Rivers Casino Philadelphia seeks a Stewarding Supervisor to manage the stewarding department, ensuring cleanliness and sanitation across kitchen and storage areas. You will supervise staff, coordinate training with the Sous Chef, and uphold health and safety standards to support guest service excellence.

The role requires leadership, knowledge of kitchen operations, Serv-Safe certification, and the ability to work in a fast-paced, hospitality environment.

Qualifications

• Must be 18 years of age or older.
• Must have working knowledge of kitchen equipment and cleaning procedures.
• Must be able to obtain and maintain all necessary licensing.
• Must have Serv-Safe certification within 120 days of employment.
• Must be able to understand and communicate MSDS to team members.

Responsibilities

• Supervise stewarding team members and coordinate training.
• Ensure all food prep and storage areas are sanitary and meet health standards.
• Maintain kitchen equipment and inventories; rotate products as needed.
• Schedule employees according to business levels and budget guidelines.
• Handle guest complaints promptly and communicate with supervisors.

Skills

Interpersonal skills

Supervision

Adaptability

Computer literacy

Education

High school diploma or equivalent

Serv-Safe certification

Job description

Summary: Manages stewarding department activities and ensures all food preparation and storage areas are cleaned and maintained in a safe and sanitary manner.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Possesses complete knowledge of all procedures related to the job.
• Coordinates training of all team members in the proper performance of all job duties and thereafter ensures that all guests are treated in a prompt, professional and courteous manner.
• Is responsible for the direct supervision of all stewarding team members.
• Works with the Sous Chef to ensure adequate supervision for stewards.
• Ensures that stewards perform their duties as required and in accordance with established company guidelines.
• Is responsible for ensuring that all food preparation areas and storage areas are maintained in a sanitary manner.
• Maintains a general knowledge of all kitchen inventory and works with Sous Chef to ensure appropriate quantity and quality of product is maintained and rotated.
• Directs staff in maintaining the cleanliness of the back of house areas, which include main kitchen, storage areas, dumpster, loading dock, TDR, and ware washing areas.
• Manages a general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
• Organizes and conducts pre-shift and departmental meetings to advise staff of forecasted expectations. Attends other relevant meetings.
• Upholds standards by setting examples with appearance and work ethic.
• Maintains equipment for the food service department, including the cleanliness and good operating conditions of kitchen equipment such as refrigerator units, stoves, ovens, icemakers, walk-ins, and dish machines.
• Works to ensure a clean and sanitary kitchen at all times.
• Maintains inventories and takes quarterly china, glass & silver inventories.
• Schedules employees in accordance with business levels and approved budget guidelines.
• Maintains daily payroll.
• Maintains proper chemical controls and cost analysis.
• Manages night cleaning duties.
• Handles any guest’s complaints or problems in a prompt and courteous manner.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Ensures thorough communication between shifts.
• Working with front of the house supervisors to ensure proper communication to our back line supervisors.
• Communicates any problem or concerns to Steward Manager and other departments as required.
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.
• Performs all other duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Must have a working knowledge of kitchen equipment and cleaning procedures.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Possesses ability to work under pressure.
• Prior experience is required as well as a proven track record demonstrating sound judgment.
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance.
• Must have successfully completed and maintain certification in “Serv-Safe” (Food Sanitation Management) within 120 days of employment.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Remains up to date on all Departmental Policies and Procedures.
• Must be able to use a computer to enter requisitions.
• Ability to communicate with Team members and guests.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

Physical And Mental Demands

• Regularly required to see, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear for 8 hours.
• Occasionally required to stoop, kneel or crouch.
• Must regularly lift and /or move up to 25 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions
• Ability to work in a noisy and smoky environment