Shift Manager - RT2692

RaceTrac; Knoxville (TN); On-site; USD 17,909,000 - 23,419,000; Full time

Job summary

RaceTrac is seeking a Shift Manager in Knoxville to lead a winning team on every shift and to drive store performance from the front line. You will empower teammates, deliver exceptional guest service, and model accountability in a fast-paced retail setting.

The role emphasizes coaching, training, and hands-on leadership to develop future leaders while ensuring food safety, inventory control, and cash-handling accuracy. This opportunity supports growth within a people-first culture.

Qualifications

• 2–3 years of work experience in retail, restaurant, or food service.
• 1+ years of leadership or supervisory experience.
• Strong communication and team-building skills.

Responsibilities

• Lead a cheerful, can-do shift and motivate the team.
• Provide clear direction and assist with food service, stocking, cleaning, or cash handling.
• Coach team members in real-time, offering guidance and support during every shift.
• Address guest concerns with empathy and professionalism, escalating when necessary.
• Train and guide your team to meet guest service, food safety, and cleanliness standards.
• Ensure proper execution of inventory, vendor check-in, and promotional communication.
• Oversee shift-change communication and ensure team alignment throughout the day.
• Relay important updates from the leadership team to shift associates.

Skills

Leadership

Communication

Team Building

Coaching

Education

High School Diploma or GED

Job description

At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you’re a hands‑on leader who thrives in a fast‑paced, team‑oriented environment, this is your chance to step up and make an immediate impact. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time.

What’s In It for You?

• Competitive pay and shift-based incentives
• Career growth opportunities - many of our General and Co‑Managers started as Shift Managers!
• Leadership development and hands‑on training to sharpen your skills
• Flexible scheduling to support work‑life balance
• A fast‑paced, people‑first environment where your leadership matters
• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!

What You’ll Do

Lead a Winning Team on Your Shift

• Set the tone with a cheerful, can‑do attitude that motivates your team
• Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
• Coach team members in real‑time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary

Drive Operational Excellence

• Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check-in, and promotional communication
• Oversee key store processes including write‑offs, cash wrap, and compliance documentation
• Lead shift change communication and ensure team alignment throughout the day

Model Communication & Accountability

• Effectively relay important updates from the leadership team to shift associates
• Monitor task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges—showing your team what great leadership looks like

What We’re Looking For

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast‑paced, high‑volume, guest‑focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team building skills

Must Haves for this Role

• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

Fueled by Growth, Driven by You

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.