Shift Manager - (RT2429)

RaceTrac; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay & incentives

Leadership development

Flexible scheduling

Benefits package (medical, dental, 202

401(k), PTO)

Job summary

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced store team, ensuring guest satisfaction and smooth daily operations. You will manage food service, stocking, and cash handling with a positive, proactive approach.

You will mentor team members, drive performance, and uphold safety and cleanliness standards while promoting RaceTrac's core values and a collaborative culture.

Qualifications

• 2–3 years of work experience (retail, restaurant, or food service preferred).
• 1+ years of leadership or supervisory experience (preferred).
• Comfort in fast-paced, high-volume, guest-focused environments.

Responsibilities

• Lead a Winning Team on Your Shift.
• Set the tone with a cheerful, can-do attitude that motivates your team.
• Provide clear direction and assist with food service, stocking, cleaning, or cash handling.
• Coach team members in real-time, offering guidance and support during every shift.
• Address guest concerns with empathy and professionalism, escalating when necessary.
• Train and guide your team to meet RaceTrac's guest service, food safety, and cleanliness standards.
• Ensure proper execution of inventory, vendor check-in, and promotional communication.
• Oversee key store processes including write-offs, cash wrap, and compliance documentation.

Skills

Leadership

Customer service

Communication

Team building

Coaching

Education

High School Diploma or GED

Job description

Job Description: At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact. You'll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time.

What's In It for You?

• Competitive pay and shift-based incentives
• Leadership development and hands-on training to sharpen your skills
• Flexible scheduling to support work-life balance
• A fast-paced, people-first environment where your leadership matters
• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!

What You'll Do

• Lead a Winning Team on Your Shift
• Set the tone with a cheerful, can-do attitude that motivates your team
• Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
• Coach team members in real-time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary
• Drive Operational Excellence
• Train and guide your team to meet RaceTrac's guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check-in, and promotional communication
• Oversee key store processes including write-offs, cash wrap, and compliance documentation
• Lead shift change communication and ensure team alignment throughout the day
• Model Communication & Accountability Effectively relay important updates from the leadership team to shift associates
• Monitor task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges - showing your team what great leadership looks like

What We're Looking For

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast-paced, high-volume, guest-focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team building skills

Must Haves for this Role

• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Responsibilities

• Clean, Safe, Fast & Full
• Maintains inventory in a neat and organized manner.
• Supervises and monitors adherence to all safety-related regulations, including food safety regulations.
• Participates in daily store operational activities as needed: Rings up guests on cash register and balances cash and inventory transactions
• Ensures the store is clean and well maintained.
• Stocks shelves and coolers and takes inventory on shelf items.
• Receives vendor deliveries.
• Orders inventory and supplies.
• Possesses the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
• Guest Greets and interacts with new and regular guests in a genuine manner and suggest products that complement purchase to enhance guest experience.
• Provides prompt, efficient and courteous service and engages in conflict management when needed.
• Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude.
• Addresses any guest concerns on designated shifts.
• Profit Assists in control of inventory and the flow/distribution of materials, merchandise and supplies.
• Works with the General Manager to determine the type and quantity of merchandise to be bought, stocked and sold.
• People Sets a leading example of RaceTrac's Core Values, Leadership Qualities and the RaceTrac Way to entire team.
• Supports the General Manager in managing the store operation.
• Directs, plans and apportions the work of store team members on designated shifts.
• Supervises, coaches, trains and develops store team members.
• Provides feedback on employee performance and development to the General Manager.

Qualifications

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Are you looking for A Career That Keeps You Going? RaceTrac offers flexible schedules, weekly pay and performance-based promotion opportunities - 82% of our store leaders started as Store Associates. We aim to make people's lives simpler and more enjoyable, and we are looking for team members who demonstrate our core values - honesty, efficiency, a positive attitude, respect and teamwork.