Shift Manager - Players Club

Bally's; Lincoln (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health coverage: medical, dental, and

Annual performance reviews

Job summary

Bally's in Rhode Island is seeking a Players Club Shift Manager to oversee the Players Club department, including promotions, direct mail, events, and box office operations. You will hire, train, and develop staff, maintain databases, resolve guest issues, and ensure promotions are staffed and executed correctly.

You will also manage bus tour operations, budget tracking, group bookings, and staff coordination across departments, with a focus on customer service and compliance with RI gaming

Qualifications

• Prior supervisory/management experience (1-3 years).
• Strong public speaking & interpersonal skills.
• Ability to work effectively with all levels of staff (including Directors & Vice Presidents).
• Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo.
• Superior organizational skills.
• Patience and ability to handle pressure.
• College degree and prior gaming experience preferred.

Responsibilities

• Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
• Maintaining an accurate database of Players Club accounts.
• Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
• Creating and maintaining all departmental Policies & Procedures.
• Ordering and tracking of all departmental items/stock following budgetary guidelines.
• Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
• Execution of certain specific promotions in Total Promo, including random winner drawings.
• Creating and maintaining user accounts in the Total Promo system.
• Ensuring that all promotions are adequately staffed and troubleshooting any issues.
• Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
• Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
• Attending and participating in general staff and weekly departmental meetings.
• Attendance and participation in developmental conferences and workshops.
• Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
• Handling guest situations, phone calls and emails.
• Working closely with other departments to resolve any guest issues that may arise.
• Other duties as assigned by department Director.

Skills

Public speaking

Interpersonal skills

Staff collaboration

Organizational skills

Patience under pressure

Education

College degree (preferred)

Tools

Microsoft Office

Bally's ACSC

Ticketmaster

Micros POS

Total Promo

Job description

Players Club Shift Manager is to maintain and oversee all aspects of the Players Club department including but not limited to- Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office

Responsibilities:

• Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
• Maintaining an accurate database of Players Club accounts.
• Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
• Creating and maintaining all departmental Policies & Procedures.
• Ordering and tracking of all departmental items/stock following budgetary guidelines.
• Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
• Execution of certain specific promotions in Total Promo, including random winner drawings.
• Creating and maintaining user accounts in the Total Promo system.
• Ensuring that all promotions are adequately staffed and troubleshooting any issues.
• Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
• Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
• Attending and participating in general staff and weekly departmental meetings.
• Attendance and participation in developmental conferences and workshops.
• Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
• Handling guest situations, phone calls and emails.
• Working closely with other departments to resolve any guest issues that may arise.
• Other duties as assigned by department Director.

Qualifications:

• Prior supervisory/management experience (1-3 years)
• Strong public speaking & interpersonal skills
• Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
• Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo
• Superior organizational skills
• Patience and ability to handle pressure
• College degree and prior gaming experience preferred

License Requirements:

Must secure appropriate RI mandated gaming licenses

Working Conditions:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.