Shift Manager: Lead Team, Guest Experience & Safety

Harri; Richmond (IN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts and free meals

Earned paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan*

Medical, dental, and vision benefits*

Job summary

McDonald’s USA is seeking a Shift Manager at a franchise location in Indiana. You will supervise crew schedules, guide customer service, and help ensure a fast, friendly guest experience across shifts.

The role emphasizes food safety, cleanliness, inventory, and profitability, while coaching team members and maintaining McDonald’s standards. This is a full-time, on-site position offering training and advancement opportunities.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Oversee crew schedules and ensure smooth shift operations.
• Inspire and empower: Provide leadership for crew and managers to deliver an outstanding guest experience.
• Food safety and cleanliness: Supervise measures to meet McDonald’s standards.
• Take action: Manage safety, security, inventory and profitability.
• Learning culture: Cultivate training and continued learning within the restaurant.
• Results focus: Drive high performance from the team.

Skills

Customer service

Leadership

Communication

Job description

McDonald’s USA is seeking a Shift Manager at a franchise location in Indiana. You will supervise crew schedules, guide customer service, and help ensure a fast, friendly guest experience across shifts.

The role emphasizes food safety, cleanliness, inventory, and profitability, while coaching team members and maintaining McDonald’s standards. This is a full-time, on-site position offering training and advancement opportunities.