Shift Manager-LANCASTER-W521

Wendys; Village of Depew (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health care option

Paid time off

401(k) with employer match

Employee Discount Program

Job summary

Wendy's in Depew, NY is seeking a Restaurant Shift Manager to lead daily operations, supervise crew, and drive service excellence. You will ensure food quality, safety standards, and efficient shift execution while maintaining a positive work environment.

The role requires strong leadership, flexibility for varied hours, and a commitment to coaching staff. Training and advancement opportunities are available as part of our supportive team culture.

Qualifications

• Experience in a supervisory/managerial role in restaurant operations.
• Strong leadership and interpersonal skills.
• Knowledge of food safety regulations and best practices.
• Flexibility to work evenings, weekends and holidays.
• ServSafe certification is advantageous.

Responsibilities

• Lead and supervise restaurant crew during shifts and delegate tasks.
• Ensure outstanding customer service and address complaints.
• Oversee opening/closing procedures, cash handling and inventory.
• Create and manage shift schedules to meet demand.
• Train new hires on policies and responsibilities.
• Monitor sales and costs to support profitability.
• Coordinate with management and kitchen staff for smooth operations.

Skills

Leadership

Interpersonal skills

Problem solving

Team building

Flexibility

Scheduling

Communication

Education

High school diploma or equivalent

Hospitality Management degree (preferred)

Tools

POS system

Job description

Families come in all shapes and sizes, that includes the Wendy-s family - the people you will work with as a Shift Manager.

We are seeking career-minded, motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together to increase profits, provide superior service and have a passion for being the best in the business.

As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. This position offers great incentives, benefits, and opportunities for advancement.

Here-s what you can expect from us as a Shift Manager on our team:

• Career Growth - Wanna move up? We have opportunities to grow within and beyond our restaurants
• Paid Training - We-re invested in you, and excited to teach you what you need to know to lead the Wendy-s Way
• Perks - Employee Discount Program, various benefits for full-time shift managers like Health care option, paid time off, and 401(k) with employer match. Talk with us about eligibility requirements.

What we expect from you and what you bring to us:

• You enjoy problem solving and decision making.
• Create a -Customer First- attitude with your team.
• You want to be a leader and you-re committed to teaching and growing your team.
• A commitment to promoting proper procedures and a culture of food safety.
• Flexible work availability.

You must be willing and able to:

• Support the management team achieve our employee, customer, sales, and operational goals.
• Stand and move for most - if not all - of your shift.
• Use restaurant equipment such as a headset, register or grill.
• Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you-re proud to work in.
• Must have or be willing to obtain SERV Safe certification by end of training.
• Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks

Many of our next level leaders are promoted from the Shift Manager ranks. If you are ready to build a career with us, we will encourage you to develop the right skills, provide the support you need, and give you the opportunity to step into new roles as they become available. There are more opportunities to advance than you can imagine.

For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.

HAZA Foods is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. Must be eligible to work in this country and pass a background investigation.

Overview:

As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring the efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

Key Responsibilities:

1. Leadership and Team Management:
   • Supervise and coordinate the activities of restaurant crew members during your shift.
   • Delegate tasks effectively and ensure team members understand their responsibilities.
   • Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
2. Customer Service Excellence:
   • Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
   • Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
3. Operational Oversight:
   • Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
   • Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
   • Monitor inventory levels and order supplies as needed to meet operational demands.
4. Shift Scheduling and Staffing:
   • Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
   • Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
5. Training and Development:
   • Train new hires on restaurant policies, procedures, and job responsibilities.
   • Conduct ongoing training sessions to develop team members- skills in customer service, food preparation, and security protocols.
6. Financial Accountability:
   • Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
   • Implement strategies to maximize profitability and optimize operational efficiency.
7. Communication and Collaboration:
   • Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
   • Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.

Requirements:

• Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Education and Certification:

• High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.

Physical Requirements:

• Ability to stand, walk, and move around the restaurant environment for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast-paced and sometimes stressful environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement within the restaurant management team.
• Employee discounts on meals and beverages.
• Training and development programs to enhance leadership and management skills.

Pay Transparency

Pay Range $17.00 - $18.50 / hour

Our company is committed to complying with all applicable pay transparency laws. We recognize the importance of fair and equitable pay practices and the right of employees to discuss and inquire about compensation. We will not prohibit or retaliate against any employee for exercising these rights, and we remain dedicated to ensuring our policies and practices reflect transparency, fairness, and compliance with the law.

Location

4961 Transit Road, Depew, New York 14043