Shift Manager in Training

truenorth Convenience Stores; Akron (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading convenience store chain in Akron, Ohio, is seeking a Shift Manager to enhance the customer experience and manage daily operations effectively. Responsibilities include providing excellent customer service, handling transactions, and maintaining store cleanliness and organization. The ideal candidate should have a high school diploma, prior customer service experience, and the ability to work flexible hours. This role also requires a valid driver’s license and the ability to lift heavy items occasionally.

Qualifications

• Ability to operate point of sale and store equipment.
• Must possess a valid driver’s license and access to a reliable vehicle.
• Prior customer service or cashier experience preferred.

Responsibilities

• Provide customer service in accordance with company standards.
• Accurately process transactions and maintain store cleanliness.
• Support inventory management activities and assist new team member training.

Skills

Customer service

Cash handling

Inventory management

Food safety

Teamwork

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Banking equipment

Job description

Job Description

Job Title: Shift Manager
Department: Operations
Reports To: Store Manager / Assistant Manager
Exemption Status (FLSA): Non-Exempt
Job Summary: The Shift Manager supports a fast, friendly, and clean shopping environment by delivering quality guest service and maintaining an organized store. This role assists with daily operations, including merchandising, pricing, loss prevention, inventory, and fuel transactions, while addressing guest concerns and upholding True North service standards. In the absence of the Assistant Manager, the Shift Manager assumes those responsibilities.

Essential Functions

• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized store environment
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable
• Perform interior and exterior store duties necessary to support daily operations

Key Responsibilities

• Customer Service
• Assist customers and provide product or service recommendations
• Greet and acknowledge every customer to create a welcoming environment
• Communicate customer feedback, concerns, and complaints to management
• Monitor store activity and report suspicious behavior or incidents
• Handle customer issues and complaints, escalating to the Store Manager when required
• Communicate clearly with other team members and guests.

• Sales and Cash Handling
• Promote customer loyalty and enroll customers in the rewards program
• Stay informed on current promotions, advertised products, and sales
• Upsell by recommending complementary or similar items
• Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
• Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
• Verify ID and comply with age-restricted sales laws and policies
• Ensure accurate pricing, labeling, and promotional updates
• Explain car wash programs and assist with traffic flow during peak times if applicable

• Store Cleanliness and Appearance
• Interior: Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
• Empty interior trash receptacles and keep register area clean, neat, and organized
• Respond to spills and maintain clean organized cooler and storage areas
• Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

• Exterior
• Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
• Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
• Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
• Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
• Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

• Operational Support
• Prepare and serve food items in accordance with food safety and sanitation standards
• Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
• Monitor in-ground gasoline storage inventory
• Support store operations during high-volume periods, staffing shortages, or special promotions as needed
• Assist store operations with training new team members
• As directed by the Store Manager, run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bank
• Perform other duties as assigned by management

Requirements And Qualifications

• Basic reading, writing and math skills
• Ability to operate point of sale, store, and car wash equipment
• Ability to follow company policies, procedures, and safety standards
• Maintain proper uniform standards while on duty
• Must be able to work flexible hours including evenings, overnights, weekends, and holidays
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)
• Must possess and maintain a valid driver’s license
• Must have access to a reliable vehicle for banking purposes

• Education And Experience
• Must hold a high school diploma or equivalent
• Prior customer service or cashier experience

• Physical Requirements
• Ability to stand or walk for extended periods of time
• Ability to bend, reach, and perform repetitive motions
• Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

• Work Environment
• Fast-paced convenience store environment with frequent customer interaction
• Indoor and outdoor work conditions

• Required Travel
• Banking purposes
• Training classes

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.