Shift Manager II

HMSHost; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) with company match

Life insurance

Tuition reimbursement

Employee assistance program

Career growth opportunities

Referral program

Job summary

HMSHost is seeking a Shift Manager II in Columbus, OH to support management in daily operations, supervise associates, and ensure excellent customer service. You will assist with scheduling, training, and cash handling while upholding food safety standards.

This role is non-exempt and reports to the Store/General Manager per local requirements. The position emphasizes leadership, shift coverage, and adherence to company policies, with opportunities for career growth and benefits as outlined by

Qualifications

• Requires a high school diploma or GED.
• Minimum 6 months supervisory/lead experience.
• Experience in food & beverage, cash handling, and customer service preferred.

Responsibilities

• Assist management in monitoring day-to-day activities and scheduling to ensure shift coverage.
• Give work directions and monitor associate productivity during shifts.
• Operate cash register and handle transactions following cash handling policies.
• Coordinate breaks for hourly associates and train new team members.
• Ensure food safety and sanitation practices align with HACCP standards.
• Address customer complaints with policy-consistent resolution.

Skills

Supervisory experience

Cash handling

Customer service

Food & beverage

Communication skills

Education

High school diploma or GED

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Shift Manager II

Summary:

The Shift Supervisor is responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage. This position also maintains knowledge of and monitors compliance with all corporate standards and, through leadership and example, encourages the highest level of sales and customer service performance by other associates. This position also performs all other responsibilities as directed by the business or as assigned by Management.

This is a non-exempt position and typically reports to the Store Manager or General Manager, depending on local requirements.

Essential Functions:

• Monitors and observes the day-to-day activities of subordinates, coordinates the breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or equivalent (GED)
• Requires a minimum of 6 months supervisory/lead experience
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Food and beverage, cash handling, and customer service experience preferred
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to lift and/or move up to 40 lbs.
• Frequently immerses hands in water and water diluted with chemical solutions

Additional Information:

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug-Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost